Data Misalignment in DHTML Viewer

[AurobindoSaha]

Hi,

When I publish the report in CE 10 the text header gets misalligned when viewed in DHTML viewer and looks different from what it shows in preview window of Crystal Report Designer (version 10).

The problem gets solved when ActiveX viewer is used instead. But I need to keep using DHTML viewer.

Has anyone came across this issue earlier? Please suggest a solution.

-Aurobindo

 

[AurobindoSaha]

No response yet. Did anyone came across this issue?

 

[bdreed35]

I remember having htis problem in Crystal Reports 9, but it was in the DHTML viewer that is included with Crystal reports .NET.
The issue was related to multi-line text objects.
Single line text objects appeared fine, it was just text objects that had the data seperated by a carriage return.

Have you applied CE 10 Service Pack 1?

http://support.businessobjects.com/fix/hot/si75/

~Brian

 

[AurobindoSaha]

Yes I have already applied the Service Pack 1. That didnot solve the issue. I have gone through the readme file that says what issues Business Objects resolved in SP1.

http://ftp1.businessobjects.com/webprod/hot_fixes/en/ce10win_en_sp1.pdf

This data misallignment is not resolved there. Yesy, it occurs in multiline text fields.

Can you suggest any solution. We have 180 reports running in production and trying to modify them on a hit and trial basis is a huge task.

 

[bdreed35]

There were supposed to have fixed the issue back in 9, but I guess they didn't.

One option is to seperate each line into seperate text objects. Not the easiest solution since you haev 180 reports, but teh one you can control yourself.
Another option is to switch to a different viewer like ActiveX, HTML, or Java. I also realize that this might not be feasible depending on your clients.
The last option I can think of is to call BO and see what they say.

The wierd thing was back in 9 that the DHTML viewer had problems but it was the viewer in the CR.NET. I viewed the same exact report from within CE, using the DHTML viewer, and it was fine. I guess the bug migrated to CE 10.

~Brian

 

[AurobindoSaha]

Thanks for the followup Brian.
Yes you are right, switching the viewer to Active X solves the problem, but the way our csp page are customized and the type of environment the cielnts are in doesnot allow us to use ActiveX. We have to stick to DHTML viewer.

Did you say they had this bug in version 9 for DHTML viewer and then they fixed that in that version, but mistakenly this bug crept in version 10?

Yes, I contacted the Business Objects TS team and the buttom line for long wait and telephone calls is that they really don't have any solution as of now.

This is what their answer.

"As you know I submitted this as an escalation to be fixed. The incident went through our QA department and on to the developers. When it got to development it was rejected as by design. The reasoning for the rejection and the design was the behavior of html between different browsers. We shrink the font size by 1 to accommodate the positioning of text so it will view correctly for all browsers. This had to be done because of the wide range of browsers used in the business world today and because there is no standardization between browsers."


I personally do not ind this to be a strong reason. To me its a bug for which they have no solution yet. What do you say?

Thanks and Regards
AS