D100 DECT base over VPN connection

[justinunc]

Hello,

I am currently working on connecting a D100 base station with a D160 phone over a VPN to an IP Office (9.0.2) at a host site. I am using a Netgear fvs336gv2 at each end of the connection. I have the VPN connection established and can ping the IPO from my laptop on the remote end. I then connect the D100 into the same Netgear device (remote end), and it acquires an IP which I can access through my browser; however, it does not make the connection to the IPO.

I'm assuming I'm missing some steps in the networking part of the setup, but I'm not sure where/what. Is it addressing of the D100 station, ports that need to be forwarded (remote end/host end/both?), IP routes that need to be specified, or some other issue??

Just for reference the local IP of the IP Office is in the 10.x.x.x range and my laptop/D100 are in the 192.x.x.x range. What I'm reading says the IPO and the D100 base station must be on the same subnet but with using a VPN (and being able to ping the IPO) is this still necessary?

Any help would be greatly appreciated!

 

[Pepp77]

I can confirm that you can use D100s across a VPN. I have a customer with 3 sites, A has the phone system and B and C have a D100 base station each.

I didn't have to do anything special to make it work.

| ACSS SME |

 

[amriddle01]

It does say everything has to be statically assigned for it to work in the docs, did you do that?

 

[Pepp77]

Yes you will need to do everything statically, even ensuring you put the MAC Address into the System programming. I say nothing special as this is how I programm all D100s regardless of what the docs say.

However I must say I am not that impressed with them. Installed a new 500 on 9.1.4 this morning, they have one base station and 4 D160 handsets. Configured it all up and put it on the network, tested the phones could call each other and moved on to the rest of the install. 10 minutes later the DECTs showed no service and no amount of rebooting the base station or the phone system would get it back (it also wouldnt respond to a ping). Quick default and reconfigure and it was back up in 5 minutes but I am a bit wary it will do it again as there was no reason for it to do it the first time!!

| ACSS SME |

 

[mkoker]

Those phones either work great or don't work at all. It's unfortunate, the price is right on them.

 

[94astro]

We just put some D100's on an IP Office 9.1.4, some were on the local side, some were remote across a VPN. Worked well. Like they said everything is set statically. We couldn't configure the one-touch keys though. Distributor said it must be a bug on 9.1.4.

 

[Pepp77]

I had no issue configuring the one touch keys (assuming you mean the 8 buttons at the bottom of the phones), but please note they are two touch keys as you need to press them twice to activate whatever is programmed on the button.

| ACSS SME |

 

[justinunc]

Thanks a lot for the help guys.

I had it statically assigned in Manager but hadn't statically assigned the DECT station through the browser interface. After doing that and changing the "Configuration Server" from broadcast to pointing at the IPO I was able to get a connection.

Again, thanks for help!

 

[94astro]

Two touch? I haven't tried that.