harrymossman
Technical User
What's the best way to do a survey of users? I.e., what technology to use. Good questions to ask.
Any good examples?
Any good examples?
Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations Rhinorhino on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
customer survey
- Thread starter harrymossman
- Start date
- Status
dwarfthrower
Programmer
A survey on the web I presume? As opposed to pen, paper, clipboard, walk around asking questions type surveys.
As far as technology goes, You just need HTML for the form and some sort of back-end database to store and process the results for you.
As to what questions to ask - I would imagine "relevant ones" to be the best answer I could give. I prefer surveys that get the user to rate things on a scale of 1 - 5 rather than getting the user to input text.
Never be afraid to share your dreams with the world.
There's nothing the world loves more than the taste of really sweet dreams.
As far as technology goes, You just need HTML for the form and some sort of back-end database to store and process the results for you.
As to what questions to ask - I would imagine "relevant ones" to be the best answer I could give. I prefer surveys that get the user to rate things on a scale of 1 - 5 rather than getting the user to input text.
Never be afraid to share your dreams with the world.
There's nothing the world loves more than the taste of really sweet dreams.
- Thread starter
- #3
harrymossman
Technical User
Yes, an online survey about our website.
I realize that the html isn't difficult. More interested in that backend stuff.
Here's a very rough draft of questions (below). Do you think we'll get anything useful?
Were the links clear and helpful?
Not Helpful 0 1 2 3 4 5 Helpful
[Space for comments]
Was the site easy to navigate?
Hard 0 1 2 3 4 5 Easy
[Space for comments]
What features and pages do you use or visit most often?
[space for comments]
Which best describes you as a visitor to our site?
Select one
Child or teen
College student
Parent
Teacher/professor
Librarian
News media
Business/ranch/farm owner
Member of an environmental group
Federal resource agency employee
State or local government employee
Consulting firm employee
Other (please explain below]
[Space for other]
If you have any disabilities that make it hard to use web pages,
e.g. color blindness, please tell us any problems you had using
our site.
[Space for comments]
I realize that the html isn't difficult. More interested in that backend stuff.
Here's a very rough draft of questions (below). Do you think we'll get anything useful?
Were the links clear and helpful?
Not Helpful 0 1 2 3 4 5 Helpful
[Space for comments]
Was the site easy to navigate?
Hard 0 1 2 3 4 5 Easy
[Space for comments]
What features and pages do you use or visit most often?
[space for comments]
Which best describes you as a visitor to our site?
Select one
Child or teen
College student
Parent
Teacher/professor
Librarian
News media
Business/ranch/farm owner
Member of an environmental group
Federal resource agency employee
State or local government employee
Consulting firm employee
Other (please explain below]
[Space for other]
If you have any disabilities that make it hard to use web pages,
e.g. color blindness, please tell us any problems you had using
our site.
[Space for comments]
- Status
