CTI Tlink Down every 5 mins (+monitoring trunks)

[antonyn]

Hi,

We've just installed CentreVu CTI software V11.1 (on Win2K) for a Definity R11.

The Tlink initially works but goes down after 5, 10 or 15 mins (varies). Can't find any hardware faults & can still ping switch and PC when link is down.

Only restarting the MAPD or the PC fixes the problem (simply restarting the CTI services doesn't).

The error log shows the following:

27/06/2003 09:55:04 G3PD 56519 0 AUDIT_TRAIL: asaiTestCheck: curr_time 1056704104 OAMLastActivtiy 1056703586
27/06/2003 09:55:35 G3PD 56519 0 AUDIT_TRAIL: asaiTestCheck: curr_time 1056704135 OAMLastActivtiy 1056703586
27/06/2003 09:56:03 ASAI 58000 0 ERROR: recvLink01: Server link 0 closed -- Type = 0 Reason code = 255 (Server error)
27/06/2003 09:56:03 G3PD 314 2018 WARNING: [SLO.CPP]: CTI Link 1 is DOWN. Board status = 0, Block state = 0.
27/06/2003 09:56:03 G3PD 1535 2009 ERROR: [LinkThread01]: Cannot read from link, errno = -5.
27/06/2003 09:56:03 G3PD 1582 2013 ERROR: [LinkThread01]: Link 1 exceeded error threshold, close and reopen.
27/06/2003 09:56:05 G3PD 56519 0 AUDIT_TRAIL: asaiTestCheck: curr_time 1056704165 OAMLastActivtiy 1056703586

Any help would be appreciated.

We also need to be able to monitor trunk (or trunk group activity), but can't find any way of expressing the device ID in Telephony Services Admin.

Is it possible to monitor trunks-only? If so, how do we specify device IDs.

Thanks in advance.

Tony

 

[alberton]

Tony,
We have exactly the same problem, instead the link comes down every 28 days, but the "Server Error" is the same.
How could you repair it?
Thanks

 

[alberton]

antonyn
I don´t find documentation about that error.
Could you help me?
Thanks
Alberton