Hi,
Im having an issue with a new CTI-RP.
I have CCM4.0 , IPCC Enterprise 6.0.
I did the following:
- created a new Route Point (with the same config as other existing CTI-RP)
- added a directory number.
- associated the CTI-RP with the JTAPI user.
But it still shows Registration:unknown.
On ICM side i already configured the dialed number/associated Calltype, script.
I did the following to fix it but nothing helped:
1- deleted and recreated the CTI-RP
2 Dialed the CTI-RP DN and checked "router log viewer" on ICM but it didnt show anything, so the problem is on Callmanager side.
Can someone help????
Im having an issue with a new CTI-RP.
I have CCM4.0 , IPCC Enterprise 6.0.
I did the following:
- created a new Route Point (with the same config as other existing CTI-RP)
- added a directory number.
- associated the CTI-RP with the JTAPI user.
But it still shows Registration:unknown.
On ICM side i already configured the dialed number/associated Calltype, script.
I did the following to fix it but nothing helped:
1- deleted and recreated the CTI-RP
2 Dialed the CTI-RP DN and checked "router log viewer" on ICM but it didnt show anything, so the problem is on Callmanager side.
Can someone help????