Crystal Report Web Viewer - Red "X" - Aegis

[clinthic]

We're using an accounting software called "Aegis" from Sotasoftware.com

I'm the IT manager and can't for the life of me, get the report viewer to load on Windows XP SP2 machines in a domain environment. Computers are usually behind a proxy firewall, but these have been set to be "unfiltered" or proxy-less.

No matter what I do....yes I've reviewed the FAQ on BO website.....All we get is a red X in the upper left corner of web page, whenever a web report is attempted to be loaded. Never prompted for any installation confirmation or anything.

I've set IE security and privacy setting extremely low, all Java options are set to either "Enable" or "Prompt".
I've also tried using Java Sun (both new and old version)...and tried workstation with and/or without Microsoft's Java Virtual Machine.

I installed the Crystal Reports ActiveX manual install exe file, but that didn't even let it work.

We have this working on some workstations and laptops, some with XP and others with XP SP2. There doesn't seem to be any consistency in why it's doing what it's doing.

Any help is appreciated. The vendor isn't helping us much.
Course we pay them each month for the accounting system. I guess if we can't use their web report system this month...maybe lack of payment to their office will prompt them to give us better tech support with this annoying anomaly.

Argh !!!

Chris L.
Heery

 

[clinthic]

pss: We do not have full blown Crystal Reports installed on any of our computers.

I have also tried the to get the website to push the install while logged in as a normal user, full admin, and even created a local (non-domain) user acct...thinking maybe there was a global policy causing something to trip up. but no such luck.

Chris L.