Crystal 10 and Tractor form (7in) prints letter size

[bobpv]

Custom tractor fed form set up in Crystal 10. Form was designed on an Epson LQ2550. It runs awesome. Client has Epson LQ1000, so driver in report was changed prior to sending to user. It persist in running 11in (letter) size. All settings on user machine verified for 9.5 X 7 fanfold form.

The application it is running on is a Commercial VFP app, using a SQL server database. Crystal is integrated into the application, and all reports that come with the system are Crystal. This app allows for importing of custom forms, and uses Crystal 10 DLL's.

The only difference apparent on the 2 systems, is the design system has Crystal installed, while the user does not. Is there a dll missing from the application which could explain this behavior? Has anyone seen this before?

Any advice will be appreciated.


Bob
Robert Pevey and Associates

http://www.peveyweb.com

 

[synapsevampire]

Driver's aren't changed noe saved within a report, they are managed by Windows. If their default printer differs, then it will use those settings.

-k

 

[bobpv]

I do appreciate the reply. But.....

I did think of that, and verified all setting on user machine through Printer and faxes (XP Pro). Also reset the default printer and made sure all settings in Windows as well as inside the application were set to the fan fold form. Still forces letter size.

I even had them revert to the pre crystal version of the application and print a form, it was perfect so we know the printer setting is correct.

This is a real wierd one!



Bob
Robert Pevey and Associates

http://www.peveyweb.com

 

[synapsevampire]

Sounds like the printer settings are being overridden in code.

Perhaps you should force the printer dialog within the code and see what it's pointing to, or allow them to change it.

-k

 

[bobpv]

The application running the report allows for printer selection.
The printer selected is the default (the OKI) and the form size is selected along with the tractor feed setting from a dialog box opens when printing.

I had them double check all settings when printing (the dialog box has a checkbox which opens the printer properties from Windows) and they verified them as correct. But go to print and it is 11 inch letter.

I appreciate all your advice SV. It has got to be somewhere on their system, and on the workstation settings. The only other variable was the fact I have Crystal and they do not and I think we eliminated that one.

Regards.

Bob
Robert Pevey and Associates

http://www.peveyweb.com