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CRM's "Feature" of moving address line information

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mebenz

IS-IT--Management
Jun 7, 2007
88
CA
We use address line 3 for other purposes as we do not need 3 lines of address information. We have been using CRM for a few months now and have noticed disappearing data. Well, we thought it had disappeared. What we discovered, and Microsoft confirms it, that if you have a blank street 1 and value in street 2, or value in 1 and value in 3 etc, CRM will move your address data around.

We now have our much needed field which we used street 3 for all over ie some contacts have it in street 1, some street 2 etc.

Instead of trying to manually fix over 5000 contacts by hand (have to put space in field if we really want that field to be empty), is there a way to find out what script this is and how to stop it???
 
There is a similar issues with contracts but this is on CRM V1.2. Which version of CRM are you using?


========================
John O'Donnell
Microsoft Dynamics ISV Architect Evangelist
Microsoft Corporation

John O'Donnell, Microsoft CRM MVP, MCSE, MCSA
MBS Certified Master–Applications for Microsoft Dynamics CRM
MBS Certified Master–Installation & Configuration for Microsoft Dynamics CRM
Crowe Chizek and Company LLC
Web:Blog:
 
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