Creating Hunt Groups and time

[Angtlchris]

Using version 10 and we are changing the time for each hunt group to ring to night at 5pm instead of 6pm.

I dont see a time profile set up for 5pm-on in the IP Office. What would be the easiest way to set this up? In the past I have put a hunt group to night mode that would direct the calls at 5pm to our after hour voicemail. I will have a total of 7 Hunt Groups that will need to overflow and then all of these Hunt Groups night mode will be 5pm.

 

[janni78]

If it worked when you close 6pm you should have a time profile for that?
It could be set on the huntgroup or in the ICR.

"Trying is the first step to failure..." - Homer

 

[amriddle01]

Indeed, the system does not have any timed based routing by default, any there is will be custom programming using time profiles somewhere...or someone pressing a button/code

 

[Angtlchris]

thank you

 

[Angtlchris]

Thanks for your help. At the time I could not get into VM server.

 

[intrigrant]

At the time I could not get into VM server.

How to put the responder on the wrong leg... by not providing enough informaation.

Try again with enough info....