Hi,
I thought this would be a doddle! How wrong am I or am I just missing something obvious?
I've developed a database over the past few years for tracking engineer jobs: there's a table for site visits & one for telephone calls, which have to be timed. Both have worked well for some time. There is no relation between the two, although they have similar fields.
We now want any phone operator to be able to open an incident for a client & then an engineer can look at the list of open incidents & attach a phone call or site visit.
So I've added a third table called Incidents. Its unique autonumber can be passed to a related field in the other tables, so a resultant query can group multiple jobs under one incident & add up the total time. This works so far, I just need the query.
To make it smoother though, I want buttons on the Incident form that can create new records in the other tables; for example, engineer opens an existing incident, that already has a description & the all important reference number. He clicks a button to create a job & it copies those fields & others to a new record in the other table.
You see, the tables match in terms of fields like 'description' & 'incident number'. Surely I can get them to duplicate across tables?
Any ideas you might have, I'd be very grateful for!
I thought this would be a doddle! How wrong am I or am I just missing something obvious?
I've developed a database over the past few years for tracking engineer jobs: there's a table for site visits & one for telephone calls, which have to be timed. Both have worked well for some time. There is no relation between the two, although they have similar fields.
We now want any phone operator to be able to open an incident for a client & then an engineer can look at the list of open incidents & attach a phone call or site visit.
So I've added a third table called Incidents. Its unique autonumber can be passed to a related field in the other tables, so a resultant query can group multiple jobs under one incident & add up the total time. This works so far, I just need the query.
To make it smoother though, I want buttons on the Incident form that can create new records in the other tables; for example, engineer opens an existing incident, that already has a description & the all important reference number. He clicks a button to create a job & it copies those fields & others to a new record in the other table.
You see, the tables match in terms of fields like 'description' & 'incident number'. Surely I can get them to duplicate across tables?
Any ideas you might have, I'd be very grateful for!