CR seems to conflict with my program that also has CR - why?

[scouser]

Hi all

I have asked this question before but still have not solved this problem - so I apologise for bringing this up again!

OK, to cut a long story short. My company has developed a piece of software that outputs Crystal Reports. However, on certain OS e.g. Windows 98 and NT (but it is OK on Windows 2000) and also when Crystal Reports the program is installed on the same computer, some of the reports do not work. But, when CR is uninstalled, the reports work again - why?

Also, in one case, uninstalling CR did not help with the reports - they still did not work. We have tried applying service packs, even using Modules.zip from the Seagate website to find the active dlls used by the program before and after installation of CR, yet these did not provide any answers....

Can any of you guys help? Please!!

Thank you in advance for you help

Shirley

 

[synapsevampire]

What version of Crystal is your software using, and what version do your users have?

-k

http://www.informeddatadecisions.com

kai@informeddatadecisions.com

 

[dgillz]

When you say "it does not work" what do you mean? Do you get an error message? If so, what message? Does it lock up? Execute with no results? What happens? Software Support for Macola, Crystal Reports and Goldmine
dgilsdorf@mchsi.com

 

[scouser]

hi

Thank you for you response. Our company is using version 8 and the users are also using version 8.

A blank page is produced. We have added code to the Visual C++ program to return an erorr message but all we get is an error code of 0 which does not provide us with much information