CPN Blocking and Agents

[timi]

I am Running R11 software
I have set Per Station CPN - Send Calling Number N

and this has stop the CPN going out to Line
However when an agent logs into this station the CPN is then sent to line is this normal or is it considered wrong

 

[Phoneman2]

Remember that when an agent is logged in, the agent id over rides the station id. Check that your agent logins are set to follow the station path.

Wisdom is Knowledge
that is Shared

Thanks All Phoneman2

 

[timi]

Thanks for that but I do not understand the answer
How do you make the agent login follow the station

 

[Phoneman2]

Agent login can have different COR which inturn could have different Time-of-day numbers and give an agent login in a Partition Group Number/route number that is different then the station.

Wisdom is Knowledge
that is Shared

Thanks All Phoneman2