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CP150 Abandoned calls

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KALA7874

KALA7874

Vendor
Jun 17, 2009
6
CA
cp150 call center with reporting,s/w 31.10.31.22 and rcc s/w 31.10.28c.Real time and ipview do not see the calls abandoned the ACD,but when I request a report for the day I see abandoned calls.Every thing else works ok.Any ideas
thanks
 
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Try to find the RCC troubleshooting guide it tells of problems with real time /Java issue.
 
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I would suggest upgrading CP's to latest release. Also, make sure the pc with rcc has not been updated, firewall has not been turned on, anti-virus is disabled and java is on 1.4.2 (thats what I have in 3 sites with rcc).
 
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