Coverage Path ring control

[f0netech]

System: G3Csi - Software Rev: 9

Manager has an admin assitant who has bridged appearances to the Manger's phone. What should be a simple task, IE Phone call rings 3 times at the Manager's phone, then 3 times at the admin's phone, then to the Manager's voice mail.

External calls work perfectly, however if the call is from an internal extension the Manager's phone will ring 2 extra times (5 total) while on the caller's line you hear the tone that the call is rolling to coverage.

Where or what do I need tweek so that the 2 extra rings do not take place on the Manager's phone set?

 

[chuck14]

It almost sounds like the manager has two cover path. One for internal calls and one for external. Check the cover path and see if there is a separte call treatment for internal and external.

 

[f0netech]

Was able to resolve the issue, but for the purpose of others who might be interested...

(1) 'change system-parameters coverage-forwarding'
(2) page one of the form 'cover-caller response interval' was set to 7 seconds which appeared to be the amount of time it was taking for the extra two rings on the set.
(3) I changed this to 0 seconds, problem solved.