Coverage path question 2

[telular]

Hi guys

I'm working on a 8500 Media Server

I would like to know if it is possible to increment the amount coverage points, I'm using a coverage path and I have in use the 6 coverage points but i need one point more, but I don't know how to do it ¿It is possible?

thanks in advance

 

[dufus2506]

Yes.

On the coverage path form, look for the field:

Next Path Number:_______

When your call has reached the last coverage point in the current coverage path, it will go on to the coverage path in this field to continue.

Add a new coverage path with the remaining coverage points, and put the coverage path number in the "Next Path Number" field.


Carpe dialem! (Seize the line!)

 

[AvayaTier3]

No, that is incorrect.

Next Path is for a link to different cover paths with criterea in the next path set to "y" where the first path is set to "n" for the same criterea

If criterea in the next path is set to "n" it will again look to the next path of the second cover path in the linked list of paths for a "y" where the primary coverage path and the first "next path" are set to "n"

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting

http://bshtele.com

 

[telular]

Hi, thank you
I did that you suggest me, but the call remain in the 6 point, the call never pass to the next coverage path, If I set Y in the DND/SAC/Goto Cover? fields the call automatically goes to the next coverage path but never enter to the first one, Do I missing something?

Thanks again

 

[telular]

Oh, sorry if it sounds fool, but I didn't understand, so do you mean that it is not possible to use the next coverage to increase the coverage points?, It's not clear to me

thank you

 

[AvayaTier3]

Explanation of Next path for coverage paths is as follows:

# station 1000 has one coverage path 178, but different calls based on criterea
# will go go coverage points in coverage path 178. If the calls do not meet the
# criterea in coverage path 178, they will go to the next path 179 and if the
# calls do not meet the criterea in coverage path 179, they will go to the next
# path 180.
list station 1000

                                  STATIONS

         Port/    Name/                       Room/         Cv1/ COR/    Cable/
Ext      Type     Hunt-to             Move    Data Ext      Cv2  COS     Jack

1000     01B0701  Honea, Rhonda                             178  1
         7434D                        no                         1
------------------------------------------------------------
# If send calls is active on station 1000 calls will not go to coverage points
# in coverage path 178. They will look at next coverage path 179.
change coverage path 178                                        Page   1 of   1
                                 COVERAGE PATH

                   Coverage Path Number: 178
                                                  Hunt after Coverage? n
                       Next Path Number: 179      Linkage

COVERAGE CRITERIA

    Station/Group Status    Inside Call     Outside Call
             Active?             n              n
               Busy?             y              y
       Don't Answer?             y              y         Number of Rings: 3
                All?             n              n
 DND/SAC/Goto Cover?             n              n

COVERAGE POINTS

    Terminate to Coverage Pts. with Bridged Appearances? n

      Point1: r1                Point2: h10               Point3:
      Point4:                   Point5:                   Point6:
------------------------------------------------------------
# If send calls is active on station 1000 calls will not go to coverage points
# in coverage path 178. They will look at next coverage path 179. Outside calls
# will go to coverage points in coverage path 179
change coverage path 179                                        Page   1 of   1
                                 COVERAGE PATH

                   Coverage Path Number: 179
                                                  Hunt after Coverage? n
                       Next Path Number: 180      Linkage

COVERAGE CRITERIA

    Station/Group Status    Inside Call     Outside Call
             Active?             n              n
               Busy?             y              y
       Don't Answer?             y              y         Number of Rings: 3
                All?             n              n
 DND/SAC/Goto Cover?             n              y

COVERAGE POINTS

    Terminate to Coverage Pts. with Bridged Appearances? n

      Point1: h10               Point2: attd              Point3:
      Point4:                   Point5:                   Point6:
------------------------------------------------------------
# If send calls is active on station 1000 calls will not go to coverage points
# in coverage path 178. They will look at next coverage path 179. Inside calls
# will go to coverage points in coverage path 180
change coverage path 180                                        Page   1 of   1
                                 COVERAGE PATH

                   Coverage Path Number: 180
                                                  Hunt after Coverage? n
                       Next Path Number:          Linkage

COVERAGE CRITERIA

    Station/Group Status    Inside Call     Outside Call
             Active?             n              n
               Busy?             y              y
       Don't Answer?             y              y         Number of Rings: 3
                All?             n              n
 DND/SAC/Goto Cover?             y              n

COVERAGE POINTS

    Terminate to Coverage Pts. with Bridged Appearances? n

      Point1: attd              Point2:                   Point3:
      Point4:                   Point5:                   Point6:

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting

http://bshtele.com

 

[dufus2506]

Oh that's right... (smacks own head). I'm a idiot.

What you want to do is put the next coverage path into coverage point 6.

When the coverage path makes it to point 5, the path in coverage point 6 will be followed next.

If you define coverage path 10 as the next path you want to follow, add it to the last coverage point as c10 . Calls reaching coverage point 6 will continue on to coverage path 10.



Carpe dialem! (Seize the line!)

 

[AvayaTier3]

c10 is coverage answer group 10

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting

http://bshtele.com

 

[AvayaTier3]

To enter an extension that is assigned as a vector directory number (VDN) as the
last point in the coverage path, you must make an administration change. For
more information, see Avaya Aura? Call Center 5.2 Call Vectoring and Expert
Agent selection (EAS) Reference, 07-600780.

The double coverage restriction is lifted as of CM 5.1 when involving VDNs.
On the coverage path form, there is a new setting called "Cvg Enabled for VDN
Route-To Party?" Setting it to Y allows the 2nd coverage to work when it is a
VDN. However, you cannot have a triple coverage.


A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting

http://bshtele.com

 

[telular]

Hi Avayatier3, thank you so much

I need to play a little with the criteria to get the desired result. It's a little dificult to me because I'm new doing this and everything I know I had learned by my self, I think that I'm doing something wrong, any way I appreciate your time and your patience.

I hope I can solve my problem using your advices
Thank you