Coverage Answer Group Not working

[TBarrnes]

I have a coverage answer group that will not ring one certain phone. All the other phones ring in the answer group, but extension 1203(which has 1200 bridged on it)will not ring. 1200 is also in the answer group and appears on other phones that do ring.
I can directly call extension 1203 and it will ring. But in the coverage answer group it will not ring. I added a new "test" extension 1177 as a bridged key on this phone and added that extension into the answer group as well and it will still not ring the phone. I know the ringer works fine on the phone. could the bridged appearance of 1200 be preventing the phone from ringing?... Because 1200 is in that answer group?

 

[sjforcum]

What is the main number for the coverage answer group.

Does it ring on a bridge appearance or anything else PRIOR to going to the coverage answer group?

A phone will only ring once during an active call, no matter how many times you have it appear at various coverage points...

SJF

 

[TBarrnes]

No it doesn't ring on a bridged appearance before the coverage path.
3164 hits a time of day coverage path and after hours it rings to the answer group. all the other phones in the answer group ring. and the phone in question rings if you call it directly.

 

[YIMMER]

On page 2 of the station form check the following settings

Per Button Ring Control? y
Bridged Call Alerting? y
Active Station Ringing: continuous
Hope this helps
Yimmer