Cov Answer Group > 8?

[jrobs]

Guys,

I have about 16 people sitting around waiting for calls on an 800 number, it's a sales situation so the first person who answers the call gets the deal.
People are not always at their desks, so doing a randomized or circular hunt is out of the question. I set it up as 2 coverage answer groups, with an X ported extension. It rings 4 rings on group 1, then 4 on group 2, then goes to a general voicemail box at night.

They're complaining that group 1 is getting all the deals. How can I rotate the order or which group rings first, or is there a better way to do this?

Thanks!
Josh

 

[GloriaE]

what LEC did you get your toll free number from? The lec might be able to have it ring on upto 16 numbers at the same time and who ever picks up the call is in control of it.Check this option out with your LEC whom provided you with this toll free number

 

[jrobs]

It's actually not a toll free, it's just an option on their auto-attendant. So I'm responsible on the switch side...

 

[marcell55]

You could do a time-of-day coverage path and at some point in the day switch it so that it rings the other group first.

 

[fil977]

if they are using multiappearance phones, you could give them bridged appearances of incomming number.

 

[rjblanch]

I take it you dont have EAS set up, so that would cancel that out. How about going to an X ported phone in a pickup group and then have directed call pickups on the phones. This would then give the deal to the most alert person and the one who wants to have the deals.