Corrupted Exchange Mailbox

[rrdavis07]

I think I have a corrupted Exchange Mailbox. Can anyone provide me with the information to create a new mailbox without losing the messages and the email address associated with the original mailbox.

Additional info for those interested:

The local computer uses Outlook 2003. There are three different Outlook profiles (not Windows profiles) accessing different Exchange mailboxes. (Yes, I know, not the best situation. The 3 owners of the business all have different email accounts, but insist on using the same computer with the same Windows profile. What can I do???)

Anyway, one of these outlook profiles will not download mail from the Exchange Server any longer. I have tried everything else I know, and have decided that the Exchange mailbox must be corrupted. The other profiles on that local machine pull mail from their respective mailboxes, and I have deleted the offending Outlook profile and recreated it, so that rules out a problem with the machine... I think.

So I am down to deleting the Exchange mailbox and recreating it. But I can't lose all the messages that are located in the current mailbox.

Or, if you have other suggestions, let me know.



Randy Davis, MCP
IT Director
Lubbers Auto Group

 

[Davetoo]

Can you connect to the problem mailbox using OWA? Try also connecting to it from a different computer.

You can try to use EXMERGE to copy the messages to a PST which you can then restore back to a new mailbox if you do have to delete it and recreate it.

I'm Certifiable, not certified.
It just means my answers are from experience, not a book.

 

[rrdavis07]

Yes, I can connect to the offending mailbox through OWA. I hadn't thought to try that. I think this means that the mailbox is OK. Or at least the mail is OK. Why would I not be able to connect to it through Outlook 2003??


Randy Davis, MCP
IT Director
Lubbers Auto Group

 

[Davetoo]

What error, if any, do you get when you try to connect?

You say download...are you using PST's to store email? If so, why? Can you just not have your users connect directly to their mailboxes on the server?

I'm Certifiable, not certified.
It just means my answers are from experience, not a book.

 

[rrdavis07]

I'm sorry I confused you. I am not using a PST. My users connect directly to the mailbox on the server. When he opens his outlook, the status bar indicates that it is waiting to update the folder, but nothing happens. No messages show in the inbox. I know there are many message there, though, because I can get to them through OWA.

Otherwise, no other error messages.


Randy Davis, MCP
IT Director
Lubbers Auto Group

 

[58sniper]

I'd create a new profile in Outlook and see if that changes the situation.

Pat Richard, MCSE(2) MCSA:Messaging, CNA(2)

 

[Davetoo]

I agree...delete the profile in Control Panel and start over. Profiles are famous for getting corrupted.

I'm Certifiable, not certified.
It just means my answers are from experience, not a book.

 

[rrdavis07]

I have already deleted and recreated the Outlook profile on the local machine. I forgot to put that in the original post. After I recreated the profile and connected to Exchange to retrieve mail, outlook did update the folders, but still does not retrieve any new mail from the inbox. In fact, the inbox is completely empty. The status bar indicated that it is waiting to update this folder.

I should delete ALL profiles on the machine a start again, but I am not very hopeful.



Randy Davis, MCP
IT Director
Lubbers Auto Group

 

[zoeythecat]

Randy,

Sorry to jump into this so late. I assume you have this resolved? If not have you checked the outlook profile in question to make sure the "Deliver new mail" is going to the mailbox and not to "Personal Folders"?

 

[umeshdaya]

I don't know if you guys have sorted this out, try and remove cached profiles, restart outlook, then add cached profiles again, not too sure, but the problem sounds like its just not connected to the exchange server.

Also, check that on the bottom right hand side of outlook, that it shows connected and not offline or disconnected (if it is, click on the offline button, and choose online)

Let me know if you are working now or not,

ciao