Contact Store Separate server VMpro on Linux (UCMODULE) issue 1

[VikeshR]

Hi all help please.
I installed ContactStore on windows server and my VMPRO is on the c110 UC module. Ilogged into the root and found that the calls are going to the VRL.opt/vmpro/VRL
No the problem is
1. getting contact store to see the folder on the uc module
2. making sure that the folder on the UC module (Linux) is is visible as a network share from the ContactStore server.
I get a warning on Contact store "No Voice Recording Library Path found" Check the VMPRO installation configuration.

Can some one please assist. Do you think i need to install the samba on the uc module (or can I do something else)

 

[tlpeter]

Hi VikeshR,

Perhaps you did not know this but CS is not supported on any of the Linux apps of Avaya but you can do this.
First i need to know which version you are on?

I made a faq for the 8.1 release : faq940-7574

When you are on 8.0 then let me know, i will make one for 8.0 too.



BAZINGA!

I'm not insane, my mother had me tested!

 

[VikeshR]

Hi Peter,
Thanks for informing me. I did not know that.I am on version 8.0 (43). I will appreciate if you can assist with this one.

 

[tlpeter]

Can you tell me the Centos version?
I do not know it and i need to know this for the correct files.


BAZINGA!

I'm not insane, my mother had me tested!

 

[tlpeter]

I found that is used Centos 6 too

I made a faq BUT i did not test it yet!!!
When you are not at the customer site then you can try it otherwise you better wait until i did test it.


BAZINGA!

I'm not insane, my mother had me tested!

 

[VikeshR]

Hi The OS
Centos 6.0 fINAL
Kernal Version 3.0.4-0.apsscard.el6

 

[VikeshR]

hi send it anyway, Im not at the customer site yet I can give it a try : Thanks so much !!!

 

[tlpeter]

Let me know if it works for you.
You should be able to access the share with \\IPaddress\VRL


BAZINGA!

I'm not insane, my mother had me tested!

 

[VikeshR]

Hi Did you send the FAQ? cant seem to see it

 

[VikeshR]

I have the 8.1 FAQ Can I use that?

 

[tlpeter]

Sorry, here it is -> faq940-7575

BAZINGA!

I'm not insane, my mother had me tested!

 

[tlpeter]

No you need to use the 8.0 version, it has different files.


BAZINGA!

I'm not insane, my mother had me tested!

 

[VikeshR]

Great will let you know how it goes. Will try it later.

 

[tlpeter]

VikeshR,

I changed a script a bit because it did not want to overwrite the current smb.conf file.
I changed it so that it first deletes the current smb.conf file and then copies the new file.
It works for me so give it a shot.


BAZINGA!

I'm not insane, my mother had me tested!

 

[VikeshR]

Hi

Okay I havent tired it yet was out of office.
Can you send me the updated script Ill giver it a try now

 

[VikeshR]

Sorry Im an idiot when it comes to Linux

 

[tlpeter]

OK, a noob explaination

Be sure that you can login with a SSH client on to the C110.
Be sure that it can connect to the internet -> really needed, it needs to pul files from the internet to make it easier for you.
When this all is OK then login on to the C110.

type -> admin
It will ask for a password which is Administrator
Then type -> root
Then it will ask you for another password which you entered when you installed the card or when you first logged in from the webcontrol page (ignition page)

Then copy this script in to the SSH screen.

cd /home/webcontrol
wget [URL unfurl="true"]http://ista.home.xs4all.nl/ipoffice/AvayaLinuxSharing/UCM8_0/CentOS-Base.repo[/URL]
wget [URL unfurl="true"]http://ista.home.xs4all.nl/ipoffice/AvayaLinuxSharing/UCM8_0/smb.conf[/URL]
wget [URL unfurl="true"]http://ista.home.xs4all.nl/ipoffice/AvayaLinuxSharing/UCM8_0/windows-sharing-8.0.20-11.noarch.rpm[/URL]
cp CentOS-Base.repo /etc/yum.repos.d
cp windows-sharing-8.0.20-11.noarch.rpm /var/cache/avaya/apps
yum install samba samba-swat -y
cd /etc/yum.repos.d
rm CentOS-Base.repo -f
cd /var/cache/avaya/apps
rpm -ivh windows-sharing-8.0.20-11.noarch.rpm
cd
service smb stop
cd /etc/samba
rm smb.conf
cd
cd /home/webcontrol
cp smb.conf /etc/samba
service smb start
chkconfig smb on
chmod 777 /opt/vmpro/VRL

It can take some time to find the samba packages and it can give an error sometimes but just be patient, in the end it will do it.



BAZINGA!

I'm not insane, my mother had me tested!

 

[VikeshR]

Thnaks alot!! you the man!!
Okay I used the old script and it failed to shut down SMB services like you said. So I should just run the other script over it nothing else? Then I can test the share by \\ip\VRL

 

[tlpeter]

What you need to do is this:

Login as root
then do this:

service smb stop
cd /etc/samba
rm smb.conf -f
cd
cd /home/webcontrol
cp smb.conf /etc/samba
service smb start
chkconfig smb on

I just saw that -f is not in my script for removing the smb.conf file so i will change that.

BAZINGA!

I'm not insane, my mother had me tested!

 

[VikeshR]

It keeps failing to shut down?

[root@uc-module ~]# service smb stop
Shutting down SMB services: [FAILED]
[root@uc-module ~]#