Contact Store not storing recordings

[seasideskippy]

Hi Guys I am stuck with this one.

I Have Contact Store 7_8 1sp_16 and IP Office 500 V2 on 8.1.65, VM Pro 8.1.9016.0.

I have had it working before but it keeps going off. It is running on windows server 2008 R2.

I can see recordings being recorded in system status and the VRL folder is getting bigger, so I know that VM Pro is recording ok. The Contact store is on the same server as the VM pro, the recordings are set to go to a partitioned drive as suggested in the install manual.

When I log onto the Contact Store I have specified the call storage path to D:\Calls.

any ideas?

it seems as if the contact store isn't pulling the recordings from the vmpro.

Regards Skippy

 

[jmperry]

In Contact Store what is it showing for the Alarms and Events? does it indicate anything about not being able to see the VRL is unreachable?

 

[hairlessupportmonkey]

Any recent windows updates?

I find restarting the IP Office Contact Store service in windows can kick it into life.

ACSS - SME
General Geek

 

[seasideskippy]

in the alarms it says this:
Failed to compress audio file for recording MSG3538827515.wav. Reason Not available.

Its seems to run for a little bit then stop, I checked the log and there seems to be recordings from yesterday after I restarted the service, but its not working now.

 

[hairlessupportmonkey]

are there a number of 0KB files in the VRL folder?

If so, stop contact store and delete them

ACSS - SME
General Geek

 

[seasideskippy]

No the files in the vrl folder are various sizes and they have todays date and time on