Contact Store Issues

[arunknair]

Dear Members,
All of sudden our contact store has stopped working, its not showing the recorded call details for the last 3 days.
I checked the alamrs and it shows

Minor Alar Failed to compress audio file for recording MSG35346378.wav Reason Not available

I checked the CSC log files, it shows compress failed.

I checked the VRL folder and noticed that new files are created when new calls come in. There are wav files created for every calls.

I believe the issue is from the contactstore software.

Please help.

 

[hairlessupportmonkey]

I normally restart the CS service.

ACSS - SME
General Geek

 

[arunknair]

Even i did the same, as i was not allowed to restart the PC. All records for last 3 days are listed now. Issue solved but i need to an explanation why it happened?

Thanks HSM!!

 

[hairlessupportmonkey]

It just happens - CS seems sensitive to corrupt WAV files sometimes.

ACSS - SME
General Geek