Contact Store and UC110 Card 1

[jlk53]

I am having trouble setting up Contact Store with the UC110 card and looking for some help. I have read posts on this and even applied the "sharing" config. The manual says :

If ContactStore is to be installed on a separate machine from the Voicemail Pro server:

1. Check that the Voice Recording Library folder (by default c:\Program Files\Avaya\IP Office\Voicemail
Pro\VM\VRL) on the Voicemail Pro server is visible as a network share from the ContactStore server.

On the UC module the path is opt/vmpro/VRL. I do see the recordings in it. The UC module is 192.168.1.16


2. Configure your security so that the ContactStore service can read and write to the share for that folder.
I ran the following and it was successful:
cd /home/Administrator
wget

http://ista.home.xs4all.nl/ipoffice/AvayaLinuxSharing/UCM8_1/CentOS-Base.repo

wget

http://ista.home.xs4all.nl/ipoffice/AvayaLinuxSharing/UCM8_1/smb.conf

wget

http://ista.home.xs4all.nl/ipoffice...M8_1/windows-sharing-8.1.90-39.el6.noarch.rpm

cp CentOS-Base.repo /etc/yum.repos.d
cp windows-sharing-8.1.90-39.el6.noarch.rpm /var/cache/avaya/apps
yum install samba samba-swat -y
cd /etc/yum.repos.d
rm CentOS-Base.repo -f
cd /var/cache/avaya/apps
rpm -ivh windows-sharing-8.1.90-39.el6.noarch.rpm
cd
service smb stop
cd /home/Administrator
cp smb.conf /etc/samba -y
service smb start
chkconfig smb on
chmod 777 /opt/vmpro/VRL

3. Create and set a registry key on the ContactStore server to tell ContactStore the location of the share. Set
the key HKEY_LOCAL_MACHINE\SOFTWARE\Network Alchemy\Voicemail\Directories\VRLDir to
be a string containing the name of the share.

This is where I get lost as under HKEY_LOCAL_MACHINE\SOFTWARE\ there is NO Network Alchemy file. I am also not sure what "string" to put in after "Directories\"

Any help would be appreciated

 

[tlpeter]

Upgrade to the latest 8.1 version and read the docs.
You do not need to share anything anymore but you can use SFTP now.


BAZINGA!

I'm not insane, my mother had me tested!

 

[jlk53]

Thanks Tipeter, I am running the following:

Contact Store--7.8.16 for 8.1.x
UCCard----V8.0.8-14. I did an update check and says all are up to date
IPOffice----8.1

I cannot seem to find anything newer. Can you point me in the right direction.

 

[tlpeter]

You need to download the UCM upgrade stuff for 8.1
As the rest is on 8.1 too.


BAZINGA!

I'm not insane, my mother had me tested!

 

[jlk53]

Thank you so much. I couldn't see the forest for the trees.

 

[jlk53]

Tipeter, can I use the "IP Office UCM - Upgrade files (8.1.98-1_upgrade.zip) (Webcontrol, one-X Portal, Voicemail Pro)" or do I have to do a full installation ? Many thanks

 

[jlk53]

Can anyone point me to the updated documentation that Tipeter is referring to. I can only find documentation associated with the registry key setup.

 

[tlpeter]

This is covert in the installation manual on the support site.
If you do not have access then you should not work on it

BAZINGA!

I'm not insane, my mother had me tested!

 

[jlk53]

I have complete access. Just cannot locate what I am looking for. Your last comment was totally uncalled for. If you do not want to help, then do not reply. Maybe someone else can point me in the right direction. I have gone thru the install manual and cannot find find what I am looking for.
Can anyone else assist.

 

[tlpeter]

There are a lot of end users that come over here to get free support.
It is hard sometimes to see the difference.
I do want to help you but only if you are not an end user
Login on the support site and go for the UCM part.
Then you will see a file for upgrading the UCM.


BAZINGA!

I'm not insane, my mother had me tested!

 

[jlk53]

Thank you. I am with an Avaya partner and not end user. I have found the doc. on upgrading the UCM to 8.1. I still do not see the setup of how the Contact Store gets the files from the VMPro. They keep referring to the registry key. This is where I keep getting lost. It is my first Contact Store install. I have installed a few UC module but not CS.

 

[tlpeter]

The point is that contactstore needs to know where the recordings are.
This is covert in the contactstore install doc.

This is from the install doc:

Installing on a separate machine from VMPro
To install ContactStore on a separate machine, you will need to
1. Make the Voice Recording Library on the VMPro server visible as a network share
2. Configure your security so that the ContactStore service can read and write to this share.
3. Create and set a registry key on the ContactStore server to tell ContactStore the location of the
share. Set the key HKEY_LOCAL_MACHINE\SOFTWARE\Network
Alchemy\Voicemail\Directories\VRLDir to be a string containing the name of the share.

This string needs to be the path where the SFTP tool will put the recondings on to.
Now you need to follow the VMPro install manual and use the sftp client installed on the CS server.


BAZINGA!

I'm not insane, my mother had me tested!

 

[jlk53]

Thank you

 

[jlk53]

I have taken Tipeter's advice with some success. I upgraded the UC110 and now I can see the VRL folder as a share by doing \\ipaddress\VRL from the CS server.
I am using a 2008R2 64 bit so I ran the sysWOW64 that Tipeter referenced.
Now in Regedit I have:
hkey_local_machine
Software:Network Alchemy:Voicemailirectories:VRLDIR where the Name=default,Type=Reg_SZ and Data=\\IPAddress\VRL

also I have under Software: WOW6432node:Network Alchemy:Voicemailirectories:VRLDIR where the Name=default,Type=Reg_SZ and Data=\\IPAddress\VRL

The only difference is VRLDir in one and VRLDIR in the other.

I have restarted the server after the changes. I am still getting the "no voice recording path found"

I feel that I am very close but just missing something small. I am hoping that someone can spot it. Thank you.