Contact Store 7.8 Recording Inbound Calls Twice

[joeloh]

IP Office 500V2 6.0 with Voicemail Pro and Contact Store 7.8 installed. The recording is turned on for all users for In Bound and Out Bound calls. On incoming call, I see 2 References of the the same call being recorded. This does not happen on out going calls. Any ideas? Thanks

 

[kwing112000]

Where are you recording? Is it the group, Incoming call route or User. maybe it is on in 2 places.

Kevin Wing
ACSS Small and Medium Enterprise (SME) Communications
ACS- Implement IP Office
ACA- Implement IP Office
Carousel Industries

 

[joeloh]

Only in users, both inbound and outbound are on.

 

[tlpeter]

It sounds like a group or icr recording to me.
Do a good search because CS does not record the calls, vmpro does.


Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!