Contact Server and Call Disconnect Messages

[Moebius01]

Has anyone out there developed any functions for reading CDMs with Contact Server? I have a workflow that recieves 2 (should be 3) SubTypes from a CCT. On a call queuing (subtype = queue) a database record is written with DNIS and a few other pieces of info. On connect (subtype = connect) the db record is updated with the call being connected to an agent. What I need is a disconnect (subtype = disco) to have the workflow delete the message. From my limited experience with Contact Server, I've only seen ways to configure a workflow to execute on CTIMs and not CDMs, so I have no way of knowing when the call completes. Can anyone tell me a way to execute a workflow when the call is finished?

 

[EJW]

We use Eyretel Voice recording and part of there infrastructure is a server that runs a vb esque script when it recieves any sort of event from the Contact Server. It maybe possible to re-create the listner on the Eyretel software which waits for the events pushed from the PORTAL, however I don't think that Contact Server will respond on events other than those generated in CCT's.....not very helpful I know, put it proved that it is possible with the right software.

 

[Moebius01]

As it turns out, Aspect failed to add CDM functionality to the Contact Server. It will broadcast CDMs to any attached listener, but has no built in worfklow capabilities for it.

I ended up writing a simple VB app to listen for the CDMs, then kick of a User Defined Event workflow. Long way around, but it gets the job done.