Contact Centre features

[jamie77]

We have looked at Zeacom, but they have pulled out of Dev connect.

Are there any other solutions you guys have used for a more advanced contact centre.

Features we are looking for:
Skills Based Routing
Agent Desktop Apps
Post call surveys
Multi Media (email, chat, fax, etc)

I know everyone loves Xima (I havevn't looked at it yet), but I dont' think it does these things. It looks like a CCR type reporting and live stats package, rather than something that can effect things.

Cheers guys.

Jamie Green

Football is not a matter of life and death-It is far more important!!!!

 

[amriddle01]

Really, Zeacom have pulled out...means the effort of working around the bugs has outweighed the gains I guess

 

[jamie77]

Think they've been bought out. Not sure if it is permanent or not.

Jamie Green

Football is not a matter of life and death-It is far more important!!!!

 

[hairlessupportmonkey]

Jamie,
There are a couple that have been discussed before.

Search for IP Office Multimedia Contact Centre.
One dev connect solution is from [link devconnect.avaya.com/public/download/.../BBX-Vuesion.pdf]Vuesion Multimedia Contact Center[/url]

ACSS - SME
General Geek

 

[jamie77]

Saw that one Sean and passed it to the boss to look at.

I was wondering if anyone had any real world experience with any if them. Brochures always look nice, but don't always tell the full story!!!!

Jamie Green

Football is not a matter of life and death-It is far more important!!!!