Constant engaged tone

[liquidshokk]

Hi

One of our users is getting an engaged tone when they lift the handset and when called.

There is no DND on but there is a forward unconditional to a mobile number but the calls still arent getting through and isnt normally an engaged tone when lifting the handset.

On version 3.1(69) cannot see any bugs relating to this.

Havent rebooted unit yet, anything else I should check?

Thanks

 

[tlpeter]

What happens if you press *00 ?
If it disappears then they are forwarded
With *00 you disable all forwarding


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[jamie77]

3.1(69)??? Not a version as far as I know. is it 3.1(65) or 3.0(69). If 3.0 then upgrade. 3.0.x sucks.

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

http://www.alliedcom.co.uk

Football is not a matter of life and death-It is far more important!!!!

 

[liquidshokk]

I know there is a forward to mobile on as I can see it in config. should still get dial tone when handset lifted right? I called on DDI and it went to his mobile as expected but calling internally apparently gives engaged tone despite forward internal calls being ticked

 

[tlpeter]

When forwarded you get a different tone then when it is not
You still can dial but that tone is just saying that it is forwarded so you can not forget


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[liquidshokk]

i have no idea where i got that version from! Its actually 3.2(59) installed....Its late in the day....

 

[sizbut]

?D to a number that is not available.

 

[liquidshokk]

the main issue is that internal calls to the phone are just giving engaged tone despite forward internal calls being ticked. I thought there may be a call trapped in the system for the user but theres not. I am going to schedule a reboot when free as others have unconditional forwards on and not experiencing problems.