Console keys locking

[warnp]

Have a customer with an Option 51. The operator answers a call on the console, hits the express messaging key but then can't do anything else. Anyone have an idea on this?
They recently lost programming and it had to be restored from tape backup. Since then this problem has been happening. Thanks in advance.

 

[a12ozbottle]

Its been a while but I think you have to have an ees key assigned to the console.

 

[johnpoole]

tape backup? the switch hasn't been on tape for 15 years or better.. what rls? and is that a bfs? if so there is a program mode from the console you'll need access to..

john poole
bellsouth business
columbia,sc

 

[acewarlock]

What model of Console?




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