Console DTMF with out using the ees key 1

[lopeztcom]

I have a customer who say's he doesn't have to use the ees key at a different site on his console and I also called another site and they say they don't have to either. Does any one know of this feature. I have been looking at the docs with no luck and looked at the previous post and no luck...

 

[one234]

Are you really really sure?

How do they transfer a call? I'm not aware of any transfer key on a M2250...


Marc D.

If Bill Gates had a nickel for every time Windows crashed... Oh wait, he does...

 

[lopeztcom]

That's what they are telling me and they are really adamant about it??? The second site I'm familiar with didn't convince me, so I will take a trip out tomorrow and check it out. I've never really worked on these, but I have learned a ton about them this past weekend

 

[allenmac]

The attendant console does not have a transfer key because it is not a telephone set, and does not behave like one. To transfer a caller on an active loop key, you simply dial the digits of the destination, then release the loop key.

As far as I know, the console must have an ees key in order to generate DTMF tones.

 

[lopeztcom]

I tried calling meridian mail from the console at another site and was able to enter a mailbox etc. with out the ees key. I don't know if this is a problem with Call Pilot or what????

 

[hblack]

I have a a problem with my console.we moved our long distance route to my local route.Now when the console tries to dial a LD number there is a tone which she puts in a code they can't break the tone. I tried several ways to make this work but have been unsuccessful.She is pushing the ees key on the console it want go thru.Before we moved to the local routes it worked.Any ideas

 

[GHTROUT]

lopeztcom - I'm curious what "model" console you have?



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[lvtech]

The only time you need a ees key on a console is when you need to dial supplemental digits on a trunk call, such as the scenario that "hblack" describes above. In this case, I would verify that the button labeled ees is in fact programmed as a ees key.
If that doesnt work, compare the programming of your two trunk routes, and programming of a sample trunk in each route. There may be a timer, or feature that is preventing the access code from being accepted.

 

[GHTROUT]

You need EES whenever you are connected to "anything", regardless of it being a trunk or DN, and wish to insert digits. Otherwise, the subsequently dialed digits are interpreted as a "transfer"

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[GHTROUT]

I'm trying to faq798-6217

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[lopeztcom]

ghtrout- the model is an m2250. It seems like the other site the customer is talking about has meridian mail as well. That's the only common denominator thus far. By the way that's an awesome FAQ. Are the most common places to do programming in ld 12, 15 att and ldn ftr (eest, dtmf)? What about CAS in ld 15? By the way it works fine with the ees, but like I said I went to another site and dialed express msg and was able to get to a mailbox, although I didn't here tones??? Another thing that I noticed is that you can put SYA under OPT and you don't have to hit the exclude source, so that's what made me wonder if there was another feature like that for DTMF's. Thanks for the help!

 

[gwebster]

Meridian Mail is connected to a M1/CS1000 via a signaling link. If any M2250 on that same M1/CS1000 presses a digit after dialing Meridian Mail, a message is sent over that signaling link for the digit. It is NOT sent in this case as DTMF tones. If the M2250 is calling a Meridian Mail on a DIFFERENT M1/CS1000, then the digits have to be sent via DTMF (and the EES key).

 

[GHTROUT]

gwebster - Please address the case of Express Messaging - i.e. transferring a caller to EM, then entering the mailbox number for them. Can you do that without EES?



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[gwebster]

Express Messaging is the same as any direct call to Meridian Mail. If the M2250 is local to the EM (MMail), then the digits go over the signaling link and DTMF is not used. If the M2250 is remote, then you need EES to generate the DTMF digits.

 

[GHTROUT]

OK, I may be remembering a non MerMail environment. Thanks!

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[hblack]

thanks for all the tips.Here is what is happening.We had At&t long distance which went out route 20 rli 1.My local routes are route 0 ril 0.All I did was changed the rli on route 20 to be rli 0.That way when you make a long distance call it routes to 0.You get a LD tone and put in your code and the call goes out.When the console has someone call from in house to have them transferred out to a LD number the console gets the tone and she pushes the ees key but does not allow them to break the tone,thus not completeing their call.It worked before I changed the routing.That is all I changed.Sorry for the confusion on last post.

 

[lopeztcom]

I just talked to an x nortel engineer and he mentioned the same things gwebster did. Thanks for all of the help it all makes sense now.