Connection issue on modem

[linuxsnoop]

Running two S8720's with CM 3.1.2. Two Port Networks with the cards contained in G650's. I have also included the System Configuration. I have an extension with the Type set as modem. Whether I call the modem internally or externally the results are the same. When I call the modem, I hear 1 ring, then I hear Music on Hold, and then I hear a confirmation tone as if I had just executed a TTI or as if I need to enter my Authorization code. I haved changed IP-Codec Set 1 Modem to Pass Through and also have tried the setting as Off. Either way, I have the same results. Here is the system configuration and a screenshot of the Trace I ran against the extension.


Board Assigned Ports
Number Board Type Code Vintage u=unassigned t=tti p=psa

01A00 POWER SUPPLY 655A
01A01 IP SERVER INTFC TN2312BP HW12 FW040 01 02 03 04 05 06 07 08
01A02 CONTROL-LAN TN799DP HW01 FW017 u u u u u u u u
u u u u u u u u
17
01A03 CONTROL-LAN TN799DP HW01 FW017 u u u u u u u u
u u u u u u u u
17
01A04 DIGITAL LINE TN2224CP HW08 FW015 01 02 03 04 p 06 p 08
09 p 11 12 13 14 15 16
17 18 19 20 21 p 23 24
01A05 ANALOG LINE TN793CP HW09 FW008 p 02 03 p 05 06 07 08
09 10 11 12 13 14 15 p
17 18 19 20 21 22 23 24



SYSTEM CONFIGURATION

Board Assigned Ports
Number Board Type Code Vintage u=unassigned t=tti p=psa

01A06 ANALOG LINE TN793CP HW09 FW008 01 02 03 04 05 06 07 08
09 10 11 12 13 14 15 p
17 18 19 20 21 22 23 24
01A07 ANALOG LINE TN793CP HW09 FW008 01 02 03 04 05 06 07 08
09 p 11 12 13 14 15 16
17 18 19 p 21 22 23 p
01A08 CONTROL-LAN TN799DP HW01 FW024 u u u u u u u u
u u u u u u u u
17
01A11 CO TRUNK TN747B 000021 01 02 03 04 05 06 07 08
01A12 DS1 INTERFACE TN464HP HW02 FW018 01 02 03 04 05 06 07 08
09 10 11 12 13 14 15 16
17 18 19 20 21 22 23 24
u u u u u u u u



SYSTEM CONFIGURATION

Board Assigned Ports
Number Board Type Code Vintage u=unassigned t=tti p=psa

01A13 DS1 INTERFACE TN464HP HW02 FW018 01 02 03 04 05 06 07 08
09 10 11 12 13 14 15 16
17 18 19 20 21 22 23 24
u u u u u u u u
01A14 DS1 INTERFACE TN464HP HW02 FW018 01 02 03 04 05 06 07 08
09 10 11 12 13 14 15 16
17 18 19 20 21 22 23 24
u u u u u u u u
01A15 POWER SUPPLY 655A
01B00 POWER SUPPLY 655A
01B01 IP SERVER INTFC TN2312BP HW15 FW042 01 02 03 04 05 06 07 08
01B02 CONTROL-LAN TN799DP HW01 FW017 u u u u u u u u
u u u u u u u u
17



SYSTEM CONFIGURATION

Board Assigned Ports
Number Board Type Code Vintage u=unassigned t=tti p=psa

01B03 MAINTENANCE/TEST TN771DP HW03 FW019 u 02 03 04
01B04 DIGITAL LINE TN2224CP HW08 FW015 01 02 03 04 05 06 07 08
09 p 11 12 13 14 15 16
17 18 19 20 21 22 23 24
01B05 ANALOG LINE TN793CP HW09 FW008 01 02 03 04 05 06 07 08
09 10 11 p 13 14 15 16
17 18 19 20 21 22 p 24
01B06 ANALOG LINE TN793CP HW09 FW008 01 02 03 04 05 06 p 08
09 10 11 12 p 14 15 16
17 p 19 20 21 22 23 p
01B07 ANALOG LINE TN793CP HW09 FW008 p p p p p p p p
p p p p p p p p
p p p p p p p p




SYSTEM CONFIGURATION

Board Assigned Ports
Number Board Type Code Vintage u=unassigned t=tti p=psa

01B08 CONTROL-LAN TN799DP HW01 FW024 u u u u u u u u
u u u u u u u u
17
01B12 DS1 INTERFACE TN464HP HW02 FW018 01 02 03 04 05 06 07 08
09 10 11 12 13 14 15 16
17 18 19 20 21 22 23 24
u u u u u u u u
01B14 IP MEDIA PROCESSOR TN2602AP HW02 FW025 01 02 03 04
01B15 POWER SUPPLY 655A
01C00 POWER SUPPLY 655A
01C01 CONTROL-LAN TN799DP HW01 FW017 u u u u u u u u
u u u u u u u u
17




SYSTEM CONFIGURATION

Board Assigned Ports
Number Board Type Code Vintage u=unassigned t=tti p=psa

01C02 CONTROL-LAN TN799DP HW01 FW017 u u u u u u u u
u u u u u u u u
17
01C03 VAL-ANNOUNCEMENT TN2501AP HW03 FW010 01 02 03 04 05 06 07 08
09 10 11 12 13 14 15 16
17 18 19 20 21 22 23 24
25 26 27 28 29 30 31 32
33
01C04 DIGITAL LINE TN2224CP HW08 FW015 01 02 03 04 05 06 07 08
09 10 p 12 13 p p 16
17 18 19 20 21 22 23 24
01C05 ANALOG LINE TN793CP HW09 FW008 01 02 03 04 05 06 07 08
09 p 11 12 13 14 15 p
p 18 19 20 21 22 p 24



SYSTEM CONFIGURATION

Board Assigned Ports
Number Board Type Code Vintage u=unassigned t=tti p=psa

01C06 ANALOG LINE TN793CP HW09 FW008 01 p 03 04 05 06 p 08
09 10 11 12 p 14 15 16
17 18 19 20 21 22 p 24
01C07 ANALOG LINE TN793CP HW09 FW008 01 02 03 04 05 06 07 08
09 10 11 12 13 14 15 16
17 18 19 20 21 22 23 24
01C12 DS1 INTERFACE TN464HP HW13 FW020 01 02 03 04 05 06 07 08
09 10 11 12 13 14 15 16
17 18 19 20 21 22 23 24
u u u u u u u u
01C14 IP MEDIA PROCESSOR TN2602AP HW02 FW025 01 02 03 04
01C15 POWER SUPPLY 655A
02A00 POWER SUPPLY 655A
02A01 IP SERVER INTFC TN2312BP HW15 FW031 01 02 03 04 05 06 07 08



SYSTEM CONFIGURATION

Board Assigned Ports
Number Board Type Code Vintage u=unassigned t=tti p=psa

02A02 CONTROL-LAN TN799DP HW01 FW017 u u u u u u u u
u u u u u u u u
17
02A03 CONTROL-LAN TN799DP HW01 FW017 u u u u u u u u
u u u u u u u u
17
02A04 MAINTENANCE/TEST TN771DP HW03 FW019 u 02 03 04
02A05 DIGITAL LINE TN2224CP HW08 FW015 01 02 03 04 p 06 07 08
09 10 11 12 13 14 15 16
17 p 19 20 21 22 23 24
02A06 DIGITAL LINE TN2224CP HW08 FW015 p 02 03 04 05 06 07 p
09 p 11 p 13 p p 16
p 18 19 p 21 22 23 24




SYSTEM CONFIGURATION

Board Assigned Ports
Number Board Type Code Vintage u=unassigned t=tti p=psa

02A07 ANALOG LINE TN793CP HW09 FW008 01 02 p 04 05 06 07 08
09 10 11 12 13 14 15 16
17 18 19 20 21 22 23 24
02A08 ANALOG LINE TN793CP HW09 FW008 01 02 03 04 05 p 07 08
09 10 11 12 13 14 15 16
17 18 19 20 21 22 p p
02A09 ANALOG LINE TN793CP HW09 FW008 p 02 03 04 05 06 07 08
09 10 11 12 13 14 15 16
p 18 19 20 21 22 23 24
02A10 DS1 INTERFACE TN464HP HW02 FW018 01 02 03 04 05 06 07 08
09 10 11 12 13 14 15 16
17 18 19 20 21 22 23 24
u u u u u u u u




SYSTEM CONFIGURATION

Board Assigned Ports
Number Board Type Code Vintage u=unassigned t=tti p=psa

02A11 DS1 INTERFACE TN464HP HW02 FW018 01 02 03 04 05 06 07 08
09 10 11 12 13 14 15 16
17 18 19 20 21 22 23 24
u u u u u u u u
02A12 DS1 INTERFACE TN464HP HW02 FW018 01 02 03 04 05 06 07 08
09 10 11 12 13 14 15 16
17 18 19 20 21 22 23 24
u u u u u u u u
02A13 DS1 INTERFACE TN464HP HW02 FW018 01 02 03 04 05 06 07 08
09 10 11 12 13 14 15 16
17 18 19 20 21 22 23 24
u u u u u u u u
02A14 IP MEDIA PROCESSOR TN2602AP HW02 FW025 01 02 03 04
02A15 POWER SUPPLY 655A



SYSTEM CONFIGURATION

Board Assigned Ports
Number Board Type Code Vintage u=unassigned t=tti p=psa

02B00 POWER SUPPLY 655A
02B01 IP SERVER INTFC TN2312BP HW15 FW031 01 02 03 04 05 06 07 08
02B02 CONTROL-LAN TN799DP HW01 FW017 u u u u u u u u
u u u u u u u u
17
02B03 CONTROL-LAN TN799DP HW01 FW017 u u u u u u u u
u u u u u u u u
17
02B04 VAL-ANNOUNCEMENT TN2501AP HW03 FW010 01 02 03 04 05 06 07 08
09 10 11 12 13 14 15 16
17 18 19 20 21 22 23 24
25 26 27 28 29 30 31 32
33




SYSTEM CONFIGURATION

Board Assigned Ports
Number Board Type Code Vintage u=unassigned t=tti p=psa

02B05 DIGITAL LINE TN2224CP HW08 FW015 01 02 03 p 05 06 07 p
09 p 11 12 13 p 15 16
17 18 19 20 p 22 23 24
02B06 ANALOG LINE TN793CP HW09 FW008 01 02 03 04 05 06 07 08
09 10 11 12 13 14 15 16
17 18 19 20 21 p 23 24
02B07 ANALOG LINE TN793CP HW09 FW008 01 02 03 04 05 06 07 08
09 10 11 12 13 14 15 16
17 18 19 20 21 22 23 24
02B08 ANALOG LINE TN793CP HW09 FW008 01 02 03 04 05 06 07 08
p p p p p 14 p p
p p p p p p 23 24





SYSTEM CONFIGURATION

Board Assigned Ports
Number Board Type Code Vintage u=unassigned t=tti p=psa

02B09 ANALOG LINE TN793CP HW09 FW008 p p p p p p p p
p p p p p p p p
p p p p p p p p
02B10 AUXILIARY TRUNK TN763D 000005 u 02 u u
02B12 DS1 INTERFACE TN464HP HW02 FW018 01 02 03 04 05 06 07 08
09 10 11 12 13 14 15 16
17 18 19 20 21 22 23 24
u u u u u u u u
02B13 DS1 INTERFACE no board u u u u u u u u
u u u u u u u u
u u u u u u u u
u u u u u u u u
02B14 IP MEDIA PROCESSOR TN2602AP HW02 FW025 01 02 03 04
02B15 POWER SUPPLY 655A



SYSTEM CONFIGURATION

Board Assigned Ports
Number Board Type Code Vintage u=unassigned t=tti p=psa

01A IP SERVER INTFC TN2312BP HW12 FW040 01 02 03 04 05 06 07 08
01B IP SERVER INTFC TN2312BP HW15 FW042 01 02 03 04 05 06 07 08
02A IP SERVER INTFC TN2312BP HW15 FW031 01 02 03 04 05 06 07 08
02B IP SERVER INTFC TN2312BP HW15 FW031 01 02 03 04 05 06 07 08


LIST TRACE

time data

08:27:57 Calling party trunk-group 1 member 17 cid 0x25d9
08:27:57 Calling Number & Name 8014426111 NO-CPName
08:27:57 active station 21542 cid 0x25d9
08:27:57 conf/tran hold station 21542 cid 0x25d9
08:27:57 active station 21542 cid 0x25db
08:27:57 hear moh port 02B10002
08:27:57 xoip: faxff modemff ttyff 10.241.5.34:4844 (igc)
08:27:57 xoip: faxff modemff ttyff 10.241.5.37:4500 (igc)
08:28:02 transfer station 21542 cid 0x25db

 

[uzumaki]

What processor are u using? The modem can be enabled using the Web interface. Its pretty straight forward to enable.

Just make sure that your usb modem is well connected on the usb port on the media server. then enable it on the web interface.

Follow the manual in setting up your pc to dial the s-series server. the idea is u need to have a ras connection before u connect using ur ASA.

 

[linuxsnoop]

Sorry, if this is confusing anyone. The modem is not used to access the S8720's. It is a modem used to connect to an application.

 

[phoneguy55]

look at your codec for the network regions, page 2. Modem needs to be set to pass through or relay. Try both and see what works.

 

[definityandcmuk]

If you have checked your codec settings to be correct

do a trace on the modem extension when you are calling it see what happens
also paste the display station form into a post here

 

[linuxsnoop]

So I tried changing the codec set to pass through and relay, but the results were the same; sometimes I get a handshake and other times I don't. As of right now, the modem is picking up, but it does take about a dozen rings before I get the handshaking. A concern I have is at various times the modem will pick up and other times the modem won't pickup. This really has me believing this is a modem issue. However, I can definitely get the modem to handshake with the IP-Codec set to either one of the settings of Off, Pass-Through and Relay. Here is the station form.

xtension: 21540 Lock Messages? n BCC: 0
Type: modem Security Code: * TN: 1
Port: 01B0503 Coverage Path 1: COR: 15
Name: MtFuel_Modem Coverage Path 2: COS: 5
Hunt-to Station: Tests? y

STATION OPTIONS
Loss Group: 1 Message Waiting Indicator: none
Off Premises Station? n



Survivable COR: internal
Survivable Trunk Dest? y
Remote Office Phone? n

EATURE OPTIONS
LWC Reception: none
LWC Activation? n Coverage Msg Retrieval? n
LWC Log External Calls? n Auto Answer: none
CDR Privacy? n Data Restriction? n
Redirect Notification? y Call Waiting Indication: n
Per Button Ring Control? n Att. Call Waiting Indication: n
Bridged Call Alerting? n Distinctive Audible Alert? y
Switchhook Flash? y Adjunct Supervision? y
Ignore Rotary Digits? n
H.320 Conversion? n Per Station CPN - Send Calling Number?
Service Link Mode: as-needed
Multimedia Mode: basic Audible Message Waiting? n
MWI Served User Type: qsig-mwi

Coverage After Forwarding? s
Multimedia Early Answer? n
Direct IP-IP Audio Connections? y
Emergency Location Ext: 21540 IP Audio Hairpinning? y

EATURE OPTIONS
LWC Reception: none
LWC Activation? n Coverage Msg Retrieval? n
LWC Log External Calls? n Auto Answer: none
CDR Privacy? n Data Restriction? n
Redirect Notification? y Call Waiting Indication: n
Per Button Ring Control? n Att. Call Waiting Indication: n
Bridged Call Alerting? n Distinctive Audible Alert? y
Switchhook Flash? y Adjunct Supervision? y
Ignore Rotary Digits? n
H.320 Conversion? n Per Station CPN - Send Calling Number?
Service Link Mode: as-needed
Multimedia Mode: basic Audible Message Waiting? n
MWI Served User Type: qsig-mwi

Coverage After Forwarding? s
Multimedia Early Answer? n
Direct IP-IP Audio Connections? y
Emergency Location Ext: 21540 IP Audio Hairpinning? y

 

[Mitch672]

Well, I am a firm believer in updating your firmware and software. All of your TN circuit packs have out of date firmware. I would especially update the TN793CP analog packs to FW010, and I would consider updating the IPSI to FW042. Your CLANs, and other cards are also a few versions behind. Also, what patchs are on your CM 3.1.2 switch? (telnet in to a server and run either "swversion" or "update_show"), post the results here.

You should also consider upgrading your switch to CM 3.1.4, as that is the only release that AVAYA is officially supporting of CM3. They even released the ISO of CM3, so you don't even have to buy the CD any longer (you can burn your own)

CM 3.1.4 ISO image, to be burned to a CD:

http://support.avaya.com/japple/css...eID=282185&temp.bucketID=108025&PAGE=Document

FYI, CM 3.1.4 has a new security patch, as well as a DST patch, and a CM 3.1.4 specific bug fix patch. The security patch is a linux patch, and was released for CM 3.1.4, CM 4.0, and CM 4.0.1 only.

mitch


AVAYA Certified Specialist

 

[Mitch672]

Also, you probably should update the firmware on your TN2602AP Media Processor, the current reelase is FW033, you are runing FW025, that could also make a difference.

mitch


AVAYA Certified Specialist

 

[linuxsnoop]

Thank you to everyone who replied. IPSI's and MedPros were updated to the latest release. Agreed it is always best to have all boards updated to the latest releases. Overall, I believe this was a modem issue.

 

[sjforcum]

Did you find an answer?

One trick I had some success with....make sure the modem AND FAX settings on the codec form are set to pass-through. Sometimes I've found the PBX detects a modem as a fax....

SJF