Connecting Witness to OPT81c rls 25.4 1

[jebloome]

I have question that I need some clarification on. We are trying to connect a second Witness server to our OPT81c rls 25.4. I have attached a tnb print out of one of the phones (2616). We are able to record calls just fine on the sets setup for Monitoring. We are failing on the Playback sets(listed below). When we pull the witness logs, it shows the phone as LOGGED OUT on the new server when we initiate the Callback. On the current server that is working, the logs show the SPV phone is LOGGED IN when you initiate the Callback. is there a way or is there something that i have to do on the PBX side to logg the phone in? they are built as 2616 but it is not a physical phone. It is set up as a phantom so to speak. Any suggestions would be helpful.


DES WITNS2
TN 068 0 00 09
TYPE 2616
CDEN 8D
CTYP XDLC
CUST 0
AOM 0
FDN
TGAR 2
LDN NO
NCOS 2
SGRP 0
RNPG 0
SCI 0
SSU
XLST
SCPW
CLS CTD FBD WTA LPR MTD FND HTD ADD HFD
MWD LMPN RMMD SMWD AAD IMD DOS XHD IRD NID OLA VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LND CNDD
CFTD SFD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD FITD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC MCBN
CPND_LANG ENG
HUNT
LPK 1
PLEV 02
AST 00 01
IAPG 1
AACS NO
ITNA NO
DGRP
PRI 01
DNDR 0
KEY 00 ACD 8300 0 8343
SPV
01 SCR 7343 D MARP
02
03
04
05 NRD
06 MSB
07
08 OBV
09
10
11
12
13
14
15
DATE 28 JUL 2009

 

[johnpoole]

is this phone in the same acd group?

john poole
bellsouth business
columbia,sc

 

[jebloome]

Yes it is. I matched the setup of the phones to match the current phone setup.

 

[johnpoole]

the only way to log that phone in from the pbx side would be to plug a phone in.. not from the term, no autolog options.. either your server logs in or it stays logged out..

i would plug into the port, log in then connect it back to the server to see if that works.. your server would need a new id to log in with IF it's doing the log..

off hook, in calls key, 4 digits, incalls key.. the 4 digits have to be unique and match your ld 23 scb entry

john poole
bellsouth business
columbia,sc

 

[jebloome]

I will give that a try. I did not remember having to do anything special when we put the first server in 5 years ago.
Thanks John

 

[Johnthephoneguy]

We had Witness at my last job and we didn't have to do anything special to log those in either, let me find out from someone what we did, its been too long to remember.



JohnThePhoneGuy

"If I can't fix it, it's not broke!