Is your system an Option 11C? Using the Entopia cad for slot 10? If so after you hit the switch and log in, AX should get you to Meridian Mail, once completed with mail and you Log Off Mail be sure to do a (CNTRL) and right bracket ] then you should be back into the switch. If using a larger system or Meridian Mail EC for option 11C you should have a different modem tied into the mail. Hope that helps. Mike