Configuring Flash keyon a polycom soundstation 2 (analog) 2

[KPM2S]

Hey Guys,

I have a customer that needs the flash key on a Polycom to be able to bring in more callers. They say when they hit the flash key, nothing happens. Is there a special setting within the IPO that needs to be changed like flash timer or something?

 

[joe2938]

what model number for the polycom?

 

[amriddle01]

Ah, another misunderstanding of what's meant by conference phone

 

[amriddle01]

It's much better to have a standard IP/Dig handset in the conference room as well and use that to build the conference, it's just a long drawn out process using an analogue phone

 

[KPM2S]

Polycom Soundstation 2 EX NO MICS (2200-16200)
3127-STD2EX Serial number 0H0A15060775

 

[joe2938]

Have you tried a regular analog phone and hit the flash key and to see if you get a second dial tone

 

[KPM2S]

No Sir, Im not onsite, nor can I get there. Its in another state. Are there any settings I may be able to change that you may have done in the past?

 

[joe2938]

on the analog extension tab there you can adjust the flash settings but to be honest I have never had to change them from the default setting, also what type of trunks do they currently use?

 

[KPM2S]

PRI, So when they press the flash I would say they would have to hit 9 again and grab the net avail line, correct?

 

[joe2938]

yes if that's what their ars access code is, when they hit flash they should hear a dial tone so they would dial 9 and then the telephone number and then the conference button, I see this phone has a conference button so they should be pressing that in lieu of the flash button

 

[amriddle01]

That's not how to build a conference on an analogue device, what you just described is initiating a transfer not building a conference

 

[joe2938]

hitting conference (getting dial tone) dialing 9 for a 2nd line and telephone number then hitting conference again should be a conference call

 

[joe2938]

this phone does have a conference button so they should be hitting that in lieu of the flash button for a conference

 

[amriddle01]

Repeat the process and see how far you get, there are conference shortcodes in the system for a reason

 

[joe2938]

so are you saying that because this is a ip office that it will not work in this manner? to be honest I used to do this same procedure on a CM platform but never on a ip office, for ip office I have always built a meet me conference bridge which works great

 

[amriddle01]

To conference with an analog device:
Make first call
Press Flash and when you get alternate dial tone:
dial your second number
when connected press flashhook
Press *47
This will add all parties on hold together
You can repeat the process up to a 64 party limit, but you need to use the code

 

[Okkie26]

How can the CM tell the diffence if you press the transfer or the conference butten then?

I agree with Amriddle01. It's not going to work like this..

 

[Telecomboy]

It'll work. It is just a series of pressing the conference button to keep adding people. When finished adding people, press conference and then dial *47 to join everyone. That is a default sc, but you should verify it is in your system.

I agree with amriddle though that having a regular digital phone to initiate the call is easier. Then, just transfer the call to the polycom.

 

[joe2938]

Yes I just saw that *47 is a system default conference add so thanks for the class on doing it this way, on the ip office I have always done it from a sip or h.323 phone using a meet me conference bridges, again thanks for the help as some day I may have to do it from an analog phone.

 

[Okkie26]

I meant the way Joe described 20:52