Conference still works after rolling to cover path

[lreep]

User 1 gets a call and if he doesn't pick it, the cover path will roll it over to User 2's extension. User 1 is still able to conference into the call even after it rolls up to User 2. Is there a way to change it so that User 1 isn't able to conference on after User 2 picks it up? I checked both extensions for a bridge configuration, but there is none. I'm puzzled on this one. Any ideas?

 

[AvayaTier3]

display system-parameters coverage-forwarding Page 1 of 2
SYSTEM PARAMETERS CALL COVERAGE / CALL
COVERAGE
Keep Held SBA at Coverage Point? n


Set this to "n"

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

35 years Bell, AT&T, Lucent, Avaya
Tier 3 for 25 years and counting

http://bshtele.com

 

[lreep]

I checked and that setting is already "n". I'm attaching a screenprint in case you see something else that might be causing the problem. Thanks so much.

 

[SF0751]

Change "Maintain SBA At Principal" to NO.

Maintain SBA At Principal
Allows a user to maintain a simulated bridged appearance when a call redirects to coverage.


Susan
"An education isn't how much you have committed to memory, or even how much you know. It's being able to differentiate between what you do know and what you don't."
- Anatole France

 

[AvayaTier3]

My bad,

Susan is right, I cut and pasted the wrong entry

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

35 years Bell, AT&T, Lucent, Avaya
Tier 3 for 25 years and counting

http://bshtele.com

 

[lreep]

Thanks so much for your help - one more question, can I do this for individual extensions or is it only a system-wide setting?

 

[SF0751]

The setting is system-wide.

Susan
"An education isn't how much you have committed to memory, or even how much you know. It's being able to differentiate between what you do know and what you don't."
- Anatole France