conference call ?

[flyguy2]

I have an incoming call route of the main number going to a hunt group for the receptionist. The call comes in via the PRI. A call comes in and the receptionist conferences the caller to an outside line the the bosses cell phone. When a second call comes in, the calling party gets a busy signal. Whenever a conference call is in progress she can only get 1 call. Every other type of call works fine and she can get as many calls as he has appearences. Any ideas?

 

[jasonmorrison]

what release software on what hardware?

ACA:Implement - IP Office
ACS:Implement - IP Office

 

[flyguy2]

4.1.12

 

[Westi]

how many call appearance buttons?
does the huntgroup have call waiting active?

Joe W.

FHandw., ACS

If you can't be good, be good at it!

 

[mikegillespie]

As a test it might be worth creating an extension that is forwarded to the boss's cell phone and transfer the call to that extension.

 

[tlpeter]

You could make a shortcode like this:

666
conference meet me
line id 0

Then transfer the call to 666
Every new call can be transfered to this conference

Way more easy to manage the conference


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[piethief]

more call appearances and or conference meet me.

also there is a user setting 'reserve last call appearance' that will always keep the last appearance open for transfers(and block incomming if it is the only available appearance).

 

[flyguy2]

Somebody had deselected the call waiting for the hunt group. The conference meet me wouldn't have worked. I tried it but they couldn't deal with remembering the conference ID.

Thanks for all your input, I'm sure I will be call on all of you again.

Take Care,
Dan