Complete call center Solution

[bochieboy]

I am in the process of looking at different vendors for a complete and total call center solutions for our tech support/customer service business department, I wanted to see if anyone had any suggestions. We need to be able to record calls, reporting, outbound campaigns and etc. Any help would be appreciated.

 

[Johnthephoneguy]

You need to talk to a Nortel authorized salesman, there is a complete line up of Nortel Products and off the shelf equipment that integrates seamlessly to accomplish what you need. Call 1-800-4 Nortel and they can find your closest partners.

 

[johnpoole]

nortels, symposium, call pilot with ivr ports and desktop apps make a very complete package.. keep in mind that nortel does not make plug and play app's.. if you've got people that can do scripts and make changes on the fly you will not find an app that nortel can't handle.. if you want out of the box system that has default everything and not that many options, avaya, mitel nec are in that market...

everyone here is a nortel tech. i work for a vendor that sells nortel and cisco.. but have worked for vendors that sold all of the above as well as rolm, simmons, figitsu.. i still think nortel brings the most complete package to the table.. a friend of mine (rolm tech) says that after 50 years they found the right answer...

john poole
bellsouth business
columbia,sc

 

[GHTROUT]

Places like Hilton Hotel reservations, the Department of Defense, General Motors, GE, Microsoft, etc. each have Aspect Communications systems installed.

http://www.aspect.com

Aspect is the way to go. Microsoft even has a "live" DJ for the callers waiting in queue - go for it!

Ooops, how many agents do you figure you'll have in the forseeable future?

It's all about size.








~

http://www.GHTROUT.com/

 

[bochieboy]

I wanted to thank you all for your responses. We are currently using the Symposium/Callpilot minus the ivr ports, I was going to go that route but I thought there might be a better product out there. We have about 20 agents now and with deployment of voip for our customers that number will grow to about 30 agents. I will take a look at Aspect, thanks for the tip GHTROUT.