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COAM 1
- Thread starter kprintz
- Start date
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1
- #2
Very pricy, especially if you have a lot of locations. I looked into it about 4 years ago, and determined I could hire two techs, go self maintained, and use my vendor for upgrades and the occasional ETAS call for about $120,000 less than becoming an official COAM. Training is also more important, since you can only get support on systems you have techs trained on.
I have heard they were looking to change the pricing structure recently, and Steve Ford (INNUA President) hosted a conversation with end users and NORTEL on the subject. I read the transcript, and I did not see any reason to change my mind.
I do know some environments can really benefit from becoming a COAM, and hopefully some of them can provide you some positive feedback; I just would never consider it.
Hope this helps,
Scott M.
I have heard they were looking to change the pricing structure recently, and Steve Ford (INNUA President) hosted a conversation with end users and NORTEL on the subject. I read the transcript, and I did not see any reason to change my mind.
I do know some environments can really benefit from becoming a COAM, and hopefully some of them can provide you some positive feedback; I just would never consider it.
Hope this helps,
Scott M.
- Thread starter
- #3
I have not experienced that, but it may be because we have over 110 locations, all with voice and data services provided by the same company. It is easy to push for PBX needs (when needed)when I have so many other services through them as well.
Another thing we did is a "switch only" maintenace contract on my 81C, so we are throwing a few dollars at them. We still support it ourselves, but we also get core coverage and monitoring of the system. Everything else, including upgrades, we just have drop-shipped to our office.
Scott M.
Another thing we did is a "switch only" maintenace contract on my 81C, so we are throwing a few dollars at them. We still support it ourselves, but we also get core coverage and monitoring of the system. Everything else, including upgrades, we just have drop-shipped to our office.
Scott M.
- Thread starter
- #5
Thanks again....that is what I was looking to do as well. Some of my fellow PBX support folks feel we won't get the level of service from a vendor if we were to go the route you have gone. I disagree with them.
Thanks again for your responses.
Thanks again for your responses.
support is a factor of several things, size as scott points out is always a factor. your attitude and the local maint techs should be a big factor. i've got customers who's site i haven't seen in years and they still call if they (or there tech) gets stuck. just be sure you make your needs clear and never accept anything less then perfect. i enjoy going to sites and my customers are glad to see me. less then good service is seldom a bargin
john poole
bellsouth business
columbia,sc
john poole
bellsouth business
columbia,sc
acewarlock
Technical User
This is a Quote I got from Nortel. also Systems must be a the latest Rls and Techs must be Cert. on all your Systems.
Very pricy
Software Services
Software Release Service - Basic
· Operational and applications software major functional releases and upgrades
· eService access to restricted web based downloadable software or CD distribution (which ever available per product)
· Access to patches & fixes included with software product purchase
Software Release Service - Plus
· Operational and applications software major functional releases and upgrades
· eService web support tools access to restricted web based downloadable software or CD distribution (which ever available per product)
· Telephone technical support 7x24x365 for many products, normal business hours for the remaining products.
· Access to patches & fixes included with software product purchase
This support is provided by the company the BCM is purchased from at no extra cost.
Technical Support Services Pack
Technical Support Service
· Ability to log a call 7x24x365
· Technical and operational assistance 7x24x365 for many operational software and hardware products, normal business hours for the remaining products
· 7x24x365 Call Center emergency recovery worldwide for all products
· Adherence with TL9000 case severity classifications and escalation procedures
· eService access to web support tools including case management, software distribution, known problem file knowledge management, and Return Material Authorization status viewing
This option includes the Nortel Basic Software Support listed above.
BCM 400 - $750/year/unit BCM 200 - $600/unit/year
Repair Services Pack
Return & Replace Service
· Technical Support Service
· Return-to-Factory parts repair service with parts shipped within 10 business days after receipt of part by Nortel Networks
This option includes the Nortel Basic Software Support listed above.
BCM 400 - $900/unit/year BCM 200 - $700/unit/year
To view Documentation, Software and Bulletins on the BCM, go to select Support & Training and then Technical Documentation. On the right hand side of the Technical Support page under Find Products, you’ll find a pull down menu where you can select BCM.
Very pricy
Software Services
Software Release Service - Basic
· Operational and applications software major functional releases and upgrades
· eService access to restricted web based downloadable software or CD distribution (which ever available per product)
· Access to patches & fixes included with software product purchase
Software Release Service - Plus
· Operational and applications software major functional releases and upgrades
· eService web support tools access to restricted web based downloadable software or CD distribution (which ever available per product)
· Telephone technical support 7x24x365 for many products, normal business hours for the remaining products.
· Access to patches & fixes included with software product purchase
This support is provided by the company the BCM is purchased from at no extra cost.
Technical Support Services Pack
Technical Support Service
· Ability to log a call 7x24x365
· Technical and operational assistance 7x24x365 for many operational software and hardware products, normal business hours for the remaining products
· 7x24x365 Call Center emergency recovery worldwide for all products
· Adherence with TL9000 case severity classifications and escalation procedures
· eService access to web support tools including case management, software distribution, known problem file knowledge management, and Return Material Authorization status viewing
This option includes the Nortel Basic Software Support listed above.
BCM 400 - $750/year/unit BCM 200 - $600/unit/year
Repair Services Pack
Return & Replace Service
· Technical Support Service
· Return-to-Factory parts repair service with parts shipped within 10 business days after receipt of part by Nortel Networks
This option includes the Nortel Basic Software Support listed above.
BCM 400 - $900/unit/year BCM 200 - $700/unit/year
To view Documentation, Software and Bulletins on the BCM, go to select Support & Training and then Technical Documentation. On the right hand side of the Technical Support page under Find Products, you’ll find a pull down menu where you can select BCM.
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