telcomwork
Technical User
Calls to a direct extension, that cover to a VDN/Skill, are they reported against SLA setup in CMS?
Thanks!
Thanks!
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CMS SLA Question
- Thread starter telcomwork
- Start date
- Status
doubledds
Technical User
- Feb 28, 2006
- 4
A call no matter wether its a DDI or through a mainline number, provided it runs through the VDN and presents to the Skill then it will be included in the SLA.
The CMS does not determine that the call was a DDI it just sees an Offered Call through the VDN and the Skill/Split.
The CMS does not determine that the call was a DDI it just sees an Offered Call through the VDN and the Skill/Split.
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