Jan 24, 2005 #1 stug IS-IT--Management Joined Jul 17, 2001 Messages 134 Location US Looking for a way to have one queue with two skills. Like if a caller presses 1 gets one skill level and if they hit 2 receive another skill level.
Looking for a way to have one queue with two skills. Like if a caller presses 1 gets one skill level and if they hit 2 receive another skill level.
Jan 24, 2005 #2 SF0751 MIS Joined Apr 15, 2002 Messages 3,092 Location US [tt]01 wait-time 0 secs hearing ringback 02 collect 1 digits after announcement 1234 03 goto step 7 if digits = 1 04 goto step 9 if digits = 2 05 goto step 7 if unconditionally 06 stop 07 queue-to skill 1 pri m 08 stop 09 queue-to skill 2 pri m 10 stop[/tt] Susan "Few things are harder to put up with than the annoyance of a good example." - Mark Twain, Pudd'nhead Wilson (1894) Upvote 0 Downvote
[tt]01 wait-time 0 secs hearing ringback 02 collect 1 digits after announcement 1234 03 goto step 7 if digits = 1 04 goto step 9 if digits = 2 05 goto step 7 if unconditionally 06 stop 07 queue-to skill 1 pri m 08 stop 09 queue-to skill 2 pri m 10 stop[/tt] Susan "Few things are harder to put up with than the annoyance of a good example." - Mark Twain, Pudd'nhead Wilson (1894)