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CMS REPORTS : AVERAGE AUX TIME?????

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NatThomas

NatThomas

Technical User
Oct 20, 2005
44
GB
Hi,

Wondering if anyone can offer any advice regarding CMS reporting.

A user has asked me to design a new report and one field is Average Aux time. This would be for an Agent Group.
Ive looked through all the tables and cant seem to find this at all. I know you can get Average ACW time but not sure about Average AUX.

Can anyone confirm for me that this can or cant be done??
Thanks
 
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