CMS Period1 - 9 empty for Internal Transfer VDNs

[razorhazor]

Hi,

We've setup a call profile for all skills on all of our ACDs in CMS but still all the VDNs used for internal transfers are showing a 0 in Period1 - Period9 in the VDN tables in the CMS database.

Any help would be greatly appreciated!

Thanks
Matt

 

[marcell55]

Did you set up call profiles for the VDNs as well? In the CMS, under "Call Center Administration" their are two menu items concerning call profiles... "Split/Skill Call Profile" and "VDN Call Profile" You need to set up the VDN call profiles to be able to pull reports on them.