Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations wOOdy-Soft on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

CMS Agent Admin Reports Tab

Status
Not open for further replies.

coolk

MIS
Oct 29, 2002
122
GB
Hi,

How do I get access to the above tab within CentreVu Supervisor? I can access it via the emulator but not via the gui. Our WFM team want to be able to list agents and there associated skills and skill levels and then export it to excel.

Thanks.
 
Are you asking because it is grayed_out and you think you need to set something to be able to access the reports that may live there? There are a number of selections that have a similar tab, offering the belief that you are missing out on reports. I do not think that there are any reports available. I pretty much have access to everything (except those tabs).

The data you want is available via a real-time designer report based on the "cagent" table.
 
Can the data be exported from a real time report into excel?
 
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top