CMS Adjuct Release vs CMS/CM Version

[Switchman]

Hi,

Im currently running CMS version 13 connected to a G3r running CM1.

I have just noticed on the system features page that the CMS adjunct version is : R3v8.

Does this affect the operation of the CMS.. am I losing any features? I've had a look in the cmssvc menu and I can change it to a newer version but will this impact on the existing database or statistics?

 

[4merAvaya]

You can make the change, but you have to take the CMS down, so it's service affecting.

Log in as 'root'. Type 'cmssvc' and select the option 4 (run_cms). Select option 2 (turn off CMS but leave IDS running). Wait for the application to stop. Type 'cmssvc' again and choose option 8 (swsetup). The 2nd item is switch version. Choose CM1.

* * * NOTE * * *

You cannot go back. Once you change the switch version in the CMS the only ones that can take you back to a previous release is Avaya ($$).

Step through the rest of the entries. When you get to the end it will ask you to confirm your entries. Enter 'y'. Type 'cmssvc' again and choose option 4 (run_cms). Select option 1 (Turn on CMS).

On the PBX side, log in as a super-user. Do 'busy mis'. Then go and make the change to the systems features form. 'release mis'. The CMS link should restore after a few minutes.

Kevin

 

[lopes1211]

Don't make a change until you know 100% what you're doing and have a tangible benefit for doing it. CMS went down "because it looked funny to me" isn't going to fly with your boss.

Chances are it is set that way for a reason. Do a "disp sys cust" and look at around page 6 to find your call center release at the top of the page. You may have a R11 PBX running R8 call center which is why your CMS would be set to R8.

-CL

 

[Switchman]

Nice one thanks guys!

I take your point lopes.... if it isn't broke don't fix it.

Thanks again

Dave