Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations Chriss Miller on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
CM 6.2 fax issue
- Thread starter vk2013
- Start date
smokinjoe2938
Programmer
software release? switch type?
acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.
acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.
- Thread starter
- #3
phoneguy55
Programmer
Check page 2 of the codec and make sure you sync sources are correctly setup.
smokinjoe2938
Programmer
make sure that on page 2 of your codec set is set to use t.38-standard for fax option
acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.
acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.
disclaimer:
know nothing about the aura. working with a Avaya tech. I am at CO where we provide two NI-2 PRIs over separate transports (one SONET, one copper).
trouble:
fax and credit-card calls originate from analog lines behind the aura. calls are answered at far end then ultimately dropped without any data having passed between end points. q931 and ISUP pieces appear fine, voice works fine. am told the aura is rls 6.2 e/w g450s. Wanting to verify this box is set up correctly to handle-pass fax / modem.
questions:
1) tech has provided "LIST TRACE" which includes the following. am concerned that am seeing anything related to g729 here when this is a ccard, ie, data (modem) and fax calls.
2) the tech says the aura 'Server Codecs" as found in 'display ip-codec-set' are:
1: g729a,
2: g711mu,
3: g711a.
have plenty of pipe/bandwidth, why bother w g729a that could affect fax/modem? techs says this is the setting for every gateway.
also this is a North America site, why include g711a at all?
are these ordered by priority or simply capabilities? if these are capabilities what determines that g729a takes priority over the others listed?
3) the tech says the "Fax settings" are FAX: t.38-standard,,, Modem: off,,, TDD/TTY: US,,, and Clear-channel: n.
should I see t.38 in the LIST TRACE (or what does "fax:Relay" mean in the LIST TRACE)?
should not modem be set to 'on' for any credit card dial up verifications?
the PRIs I provide are clear channel, should not this setting be 'y'?
4) are there any other available tools that should be used in trouble shooting this issue?
11:46:57 TRACE STARTED 01/21/2014 CM Release String cold-02.0.823.0-20763
11:51:03 active station 6857 cid 0x220c
11:51:07 dial 91800888 route
REFIX|FNPA|ARS
11:51:07 term trunk-group 1 cid 0x220c
11:51:08 G729A ss
ff ps:20 - IGC created
rgn:1 [1.2.3.28]:2070 (GW4)
rgn:1 [1.2.3.25]:2110 (GW1)
11:51:08 xoip options: fax:Relay modemff tty:US (igc)
xoip ip: [1.2.3.28]:2070
11:51:08 xoip options: fax:Relay modemff tty:US (igc)
xoip ip: [1.2.3.25]:2110
11:51:08 dial 918008881234 routeREFIX|FNPA|ARS
11:51:08 route-pattern 2 preference 1 location 1/ALL cid 0x220c
11:51:08 seize trunk-group 1 member 46 cid 0x220c
11:51:08 Setup digits 18008881234
know nothing about the aura. working with a Avaya tech. I am at CO where we provide two NI-2 PRIs over separate transports (one SONET, one copper).
trouble:
fax and credit-card calls originate from analog lines behind the aura. calls are answered at far end then ultimately dropped without any data having passed between end points. q931 and ISUP pieces appear fine, voice works fine. am told the aura is rls 6.2 e/w g450s. Wanting to verify this box is set up correctly to handle-pass fax / modem.
questions:
1) tech has provided "LIST TRACE" which includes the following. am concerned that am seeing anything related to g729 here when this is a ccard, ie, data (modem) and fax calls.
2) the tech says the aura 'Server Codecs" as found in 'display ip-codec-set' are:
1: g729a,
2: g711mu,
3: g711a.
have plenty of pipe/bandwidth, why bother w g729a that could affect fax/modem? techs says this is the setting for every gateway.
also this is a North America site, why include g711a at all?
are these ordered by priority or simply capabilities? if these are capabilities what determines that g729a takes priority over the others listed?
3) the tech says the "Fax settings" are FAX: t.38-standard,,, Modem: off,,, TDD/TTY: US,,, and Clear-channel: n.
should I see t.38 in the LIST TRACE (or what does "fax:Relay" mean in the LIST TRACE)?
should not modem be set to 'on' for any credit card dial up verifications?
the PRIs I provide are clear channel, should not this setting be 'y'?
4) are there any other available tools that should be used in trouble shooting this issue?
11:46:57 TRACE STARTED 01/21/2014 CM Release String cold-02.0.823.0-20763
11:51:03 active station 6857 cid 0x220c
11:51:07 dial 91800888 route
REFIX|FNPA|ARS 11:51:07 term trunk-group 1 cid 0x220c
11:51:08 G729A ss
ff ps:20 - IGC created rgn:1 [1.2.3.28]:2070 (GW4)
rgn:1 [1.2.3.25]:2110 (GW1)
11:51:08 xoip options: fax:Relay modem
ff tty:US (igc) xoip ip: [1.2.3.28]:2070
11:51:08 xoip options: fax:Relay modem
ff tty:US (igc) xoip ip: [1.2.3.25]:2110
11:51:08 dial 918008881234 route
REFIX|FNPA|ARS 11:51:08 route-pattern 2 preference 1 location 1/ALL cid 0x220c
11:51:08 seize trunk-group 1 member 46 cid 0x220c
11:51:08 Setup digits 18008881234
- Status