CLi with X infront on angents phone

[SoDoTo]

Hi

I think I have the answer but not able to confirm and looking for guidance.

Some agents are getting an x infont of the CLi displayed on there screens and a beeping in their headphones but no one is connected. The CLi's are genuine calls.

Just need it confirming that if a caller disconnects when hearing ringing (i.e. hit the agent) but before answered CM5.2 does indeed give a beep to the agent when connected(Auto answer)and puts a X infront of the CLi


Cheers

 

[montyzummer]

Im not aware of this , but could you not simply test your theory by ringing the desired destination from your cell phone provide the agents with your number and identify that way by hanging up ??

APSS (SME)
ACSS (SME)
ACIS (UC)

 

[SoDoTo]

Hi Montyzummer

That's exactly what I did and the post was merely seeking confirmation. Like yourself it's not something I've come across before or been asked to investigate.

Being unable to find it documented I thought I'd seek font of knowledge here

Cheers