Citrix client printers stop autocreating

[kemimol]

We are currently running Citrix Metaframe XP v1.7 Fr2 on a Windows 2000 server with sp3. We have approximately 40 users who terminal in via web browser to use Microsoft Word/Excel 2000. Almost all the end users are running Windows 2000 pro with either sp3 or sp4. Each user has an HP Deskjet printer connected locally to their machine. Over the past several months some of the users' printers have stopped autocreating. When a user opens up Word and attempts to print they receive the "no printers installed message...etc." There are no available printers to select within the print properties. Here's where it gets complicated, if I log into Citrix with a different users account on that workstation, the printer which is directly connected to that workstation shows up. If I take the user account who was originally unable to print and I log into Citrix on another machine, the printer on that machine autocreates as well. It appears something is tied between the user account and their machine. To get around this we have been creating new accounts and moving their folders into the new accounts...certainly a band-aid over the wound. I also checked the printer names and they appear exactly the same on the workstaion as they do on the Citrix server. I've also tried reinstalling the printer drivers on the local machines. Some of the printers are older 900 series and some are newer 5600 series printers...it doesn't appear to matter what series is installed. I appreciate any help at this point.