[Below is a message posted to the Cisco page but, you guys tend to answer things a bit faster.]
All:
I will thank you in advance for your help in this matter. I am sure that it won't be too taxing for most of you. I am pretty new and we are using CallManager 6.something. Any assistance would be a huge help. Thanks!!!
Here is what the office needs:
X2000 is Main Published number. This number is on a few different phones. They want callers to present to all phones. If one X2000 is on that line, they want the other 2000s to ring. After no answer, ever, they want the caller to go to a Menu Service.
Here is what the office is doing:
X2000 is Main Published number. This number is on a few different phones. If one X2000 is on that line, the next call in, goes directly to the Menu Service. Callers are complaining to the staff and now, the staff is complaining to us.
How would you handle this situation? They need a ring no answer timer to send calls to Menu and they need all phones to ring, even when on X2000 is busy. My first thought is that all X2000 lines need to have a busy trigger moved up and Max calls moved up. My second thought was also to have all X2000s have a 16 second ring no answer. Then, I started to second guess. I am afraid that if I make that change, the Menu Service may not kick in. I am about to start digging through the Features Guide and hoped that you might be able to save me some time and hair-pulling.
Rachelle
no matter where you go, there you are.
"This participation is personal and does not represent the United States Census Bureau." They make me say this.
All:
I will thank you in advance for your help in this matter. I am sure that it won't be too taxing for most of you. I am pretty new and we are using CallManager 6.something. Any assistance would be a huge help. Thanks!!!
Here is what the office needs:
X2000 is Main Published number. This number is on a few different phones. They want callers to present to all phones. If one X2000 is on that line, they want the other 2000s to ring. After no answer, ever, they want the caller to go to a Menu Service.
Here is what the office is doing:
X2000 is Main Published number. This number is on a few different phones. If one X2000 is on that line, the next call in, goes directly to the Menu Service. Callers are complaining to the staff and now, the staff is complaining to us.
How would you handle this situation? They need a ring no answer timer to send calls to Menu and they need all phones to ring, even when on X2000 is busy. My first thought is that all X2000 lines need to have a busy trigger moved up and Max calls moved up. My second thought was also to have all X2000s have a 16 second ring no answer. Then, I started to second guess. I am afraid that if I make that change, the Menu Service may not kick in. I am about to start digging through the Features Guide and hoped that you might be able to save me some time and hair-pulling.
Rachelle
no matter where you go, there you are.
"This participation is personal and does not represent the United States Census Bureau." They make me say this.