Cisco 678 WAN port test

[TechTJ]

I got a couple of Cisco 678's DSL routers. The problem is that when I connect either one to the phoneline the WAN link (or the WAN ACT) light doesn't flash at all. How can I test the WAN port to make sure it works? My DSL line is supposed to be DMT and my previous router was a Cisco 675 which doesn't support DMT. This upgrade from Qwest has been a nightmare because the Actiontech they LEASE you doesn't work and they don't provide reliable support.

Any ideas?

Thanks

 

[Ru55ell]

I have done some research regarding the “WAN” port on the DSL routers. In my case I was unable to use a router because my DSL provider provided a Modem with a USB connection and not an RJ45. You are going to need a modem that has an RJ45 or ethernet termination. The Router is just a router and not a modem so you will still need your Modem. I’m familiar with the Cisco 678 but saw no post to answer you question and thought I’d give my thoughts.

 

[TechTJ]

Thanks. Yes, I do still need the router/modems. Qwest is leasing Actiontech gateways but they don't work. Cisco 678's are more reliable by far and that is the reason why I'm trying to get mine to work. I just don't know how to make sure if the WAN port works or not. By the way, the WAN port is where you connect to the DSL phoneline and you need it to work in order to conect to your ISP.

Anymore ideas?

 

[Ru55ell]

Do you have access to Cisco.com? I copied below Troubleshooting tips found at

http://www.cisco.com/en/US/customer...ucts_quick_start09186a00800eaa1e.html#xtocid9

Let me know by repling to your post....


Troubleshooting Tips
If the suggested course of action does not resolve your issue, contact your SP. For detailed information, refer to Chapter 4 of the Cisco 678 ADSL Router Installation and Operation Guide.

If the WAN LNK LED blinks continuously and fails to achieve a solid state within a minute, your Cisco 678 configuration might not be compatible with the SP's server configuration.


Solution: Remove power from the Cisco 678 by removing the power cord from the router's rear panel. Reconnect the power cord and check all cables, especially the WALL cable. If your router still does not connect to the SP, call your SP. Your SP can assist you to correct your configuration.
If the WAN LNK LED turns off after the Cisco 678 has successfully been transferring data between your PC and your SP, the Cisco 678 or the SP's server might have a timeout set.


Solution: Call your SP and provide an estimate of the time (be as accurate as possible) that you remain connected before the Cisco 678 disconnects from the Internet.
If the WAN LNK LED turns on solid for approximately four seconds and then turns off and remains off, this might indicate a user authentication failure. Either your Cisco 678 or your SP's server might contain incorrect user authentication information.


Solution: Call your SP with the amount of time it took before the WAN LNK LED turned off.

 

[TechTJ]

Hey, it didn't occur to me to search Cisco's site. Well, I went there and I found loads of information. As soon as I get home I will try and see how it goes. I'll keep you posted.

Thanks