make sure the phone company does more than just "checking the physical circuit" They are notorious for doing that, no names mentions SPRINT. If they havent found a problem, get them to send it to their frame relay group and get them to test it. Do you have a way of checking for CRC's, FECN's, and BECN's on the Frame interface? It could be dropping output because of congestion. If you have ip addresses bound to the serial interfaces, gwt into your router and run a extended ping report in priveledged exec mode by doing:
>ping
>
It should ask you a few questions. I suggest maxing the link out at 1500 size packets, and run it with AT LEAST 100 packets.If its got a weakness, you will see it there.
Do this for all DLCI's until you see which sub interface is showing the drop. If you find one dlci is dropping packets, then look at it as a remote problem. If it is slow and dropping on all, look at your head end.
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[morse]--... ...--[/morse], Eric.