CICS 7.1 CCR/Auto Answer 1

[IceDude]

I have a quick question.

When I turn on the CCR and place a call to the office from my cell phone I can hear the automated answer. But if I hang up my cell phone, the CCR is still using the line 1 unless I pick it up and then hang up.

Does anyone have any idea what I might have done wrong with the programming part?

Thanks in advance!

 

[exsmogger]

Did you set all your lines to be supervised?

Brian Cox

http://www.jandjcommunications.com

 

[IceDude]

I don't think I did... Would that cause this?

Thanks for a fast reply!

 

[IceDude]

OK i just checked the lines.

Line type: Pool A
Trunk Mode: Unspr

Any ideas?

Thanks.

 

[exsmogger]

Change mode for each line to Supervised. After you end your programming session give the system about a minute to reconfigure the lines. Your lines should not hang after this change is made.

Brian Cox

http://www.jandjcommunications.com

 

[IceDude]

Brian - Thanks for the fast response. I will try that and let you know how it went.

 

[curlycord]

If still an issue make sure that the Telco (call them) is providing the Supervion also as takes 2 to tango.
If yet still an issue try lowering or raising the disconnect timer under line card in Hardware programming.