Chrystal reports 8 web services don't start

[Tyrant101]

Does anyone have a clue why the following is happening on one of my servers.
the seagate_pageserver & the seagate web component server services won't start.
The pageserver service returns a couple of brief error messsages where the only useful bit of info is an event id 33000 with the string "(GMT-1:00, DST)Azoresnsclient.dll
The other message gives an event id 35101
with the following text " the root server reported an error Unknown".
Rebooting the machine doesn't work.

The OS on which Crystal Reports 8 runs is NT4SP6

Any help is appreciated.

 

[lwinstead]

Tyrant101,

HEY! I'm having the exact same error messages in my event log. I'm trying to install CR Web services on a Win2k Advanced Server, but otherwise its the same problem. Did you happen to find an answer to this one? If so, please let me know. Thanks!!


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[lwinstead]

SOLVED! I went onto

http://www.crystaldecisions.com

and did a knowledgebase search on &quot;azoresnsclient.dll&quot; and found that the Web Component Services can't start because of a bad file left on the computer after an uninstallation of Crystal Enterprise. Now, I didn't think I ever had Crystal Enterprise on this computer, but nonetheless, the fix suggests you copy &quot;nsclient.dll&quot; from the CD (\Windows\System32\) to your computer (WinNT\System32\), overwriting the file. The fix then suggests you reboot the target computer, but I found that didn't need to happen. You can just start the Web Component Service and the Pageserver Service (in that order) and all will be well!

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